Question

Textbook: Remarkable Services

1. Briefly explain each of the five types of cocktails.?

a) If a customer orders a dry dirty martini, what are they ordering?

b) Explain the difference between a lager and an ale.

c) What are some techniques for communicating to an intoxicated guest that they cannot have any more alcohol?

Answer 1

Briefly explain each of the five types of cocktails.

Cocktails are mixed in one of five ways: Build (pour each ingredient into the glass, one at a time; Muddle (place flavoring ingredients like citrus wedges, herbs, berries, and sugar in a mixing glass, use a muddler to crush these ingredients and release their flavor); Stir (mix ingredients by stirring them with ice in a mixing glass, and then staining the cocktail into a chilled glass); Shake (mix the in ingredients in a hand shaker by shaking vigorously); Blend (mix ingredients in a electric blender to blend the ingredients).

. If a costumer orders a dry dirty martini, what are they ordering?

If a customer orders a dry dirty martini, this means, that the costumer like less vermouth in his cocktail and adding olive brined or olive juice for an additional kick.

Explain the difference between a Lager and an Ale.

Lagers are fermented at cooler temperatures than Ales a process know as bottom fermenting, as a result they have a crisp, clean taste by the way that Ales are fermented at slightly high temperatures that lagers in a process called top fermenting, it’s tend to have a fruity, full, complex taste, although the taste ranges from bitter to almost sweet. Lagers usually contains 4 percent of alcohol and the Ales between 6 and 8 percent.

What are some techniques for communicating to an intoxicated guest that they cannot have more alcohol?

Remain calm, don’t get upset with the guest; Keep all your statements simple and direct, get to the point; Don’t take any negative remarks personally; When communicating, use “I” statements, like “I think you have had too much to drink” is much better than “You’re wasted”; Present some solutions to the problem, ask if the guest would like some food, a non-alcoholic beverage, or a ride home; Avoid touching the guest; Get help if help is needed.