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In: Operations Management

What are the four criteria of dynamic complexity? Subject: Systems Management

What are the four criteria of dynamic complexity?

Subject: Systems Management

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Expert Solution

According to Senge (2010) dynamic complexity occurs when:

1). Cause and effect are subtitle, and where the effect, overturn of interventions are not obvious.   
2). When the same action has dramatically different effects in the short run and the long, there is dynamic complexity.
3). When an action has one set of consequences locally and a very different set of consequences in another part of the system, there is dynamic complexity, and
4). When obvious interventions produce nonobvious consequences, there is dynamic complexity.

Example - One of the instances where dynamic complexity, occurred in our organization was post an acquisition of mid-size competition. There was an intermingling of the information systems of the both the organization and this resulted in nthe decr5ease of service rates across the parent company. This happen because of the delay in the transaction speed of services in which the data was doubled. This future resulted in increased processing time to serve the customers. These are some of the unintended consequences that are normally generated by the dynamic complexity. Some of the other unintended consequences were also that the entire MIS had to be updated accordingly to collalorate for both the organizations and help in improving the results.


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