Question

11. Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

a. middle managers

b. team leaders

c. general managers

d. top managers

e. first-line managers

12. Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

a. team leader

b. top manager

c. first-line manager

d. group facilitator

e. middle manager

13. The two kinds of external organizational environments are the general environment and the specific environment.

True

False

14. External environments are the forces and events outside a company that have the potential to influence or affect it.

True

False

15. Resource scarcity is the degree to which an organization's external environment has an abundance or lack of critical organizational resources.

True

False

16. The best way to manage legal responsibilities is to retain a large staff of legal specialists to defend the company against any charges.

True

False

17. Organizational culture refers to the set of key values, beliefs, and attitudes shared by organizational members.

True

False

18. ____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service.

a. Product boycott

b. Media advocacy

c. Lobbying

d. Market denigration

e. Public communications

Answer 1

(Q.11) The correct answer is Option E (FIRST LINE MANAGERS).

Rationale: First line managers are directly above the non-managerial employees. Along with supervising these emplyees, they are responsible for supervising the production on line tasks as well.

​​​​Where as,

Middle managers are responsible for setting the objectives that are consistent to the goals of top management and then accordingly, they plan and implement the strategies of the sub-units so as to achieve these goals.

Along with supervision of team and its members, top managers are responsible for goal accomplishment as well.

General managers direct the overall organization and are responsible for its running.

Top managers are the executives who are responsible for the overall running and direction of an organization.

(Q12.) The correct answer is C (FIRST LINE MANAGER).

Rationale: As mentioned above, the ones who supervise the production line tasks are the first line managers. They are responsible for assigning tasks, maintaining the quality of work, deal with problem of employees and supervise their work.

(Q13.) The correct answer is TRUE.

Rationale: The two categories of external environment are specific environment (unique) and general environment (common). For any organization, its specific environment is unique and the general environment is the common environment that indirectly affects all the organizations and their day to day activities.

(Q 14.) The correct answer is TRUE.

Rationale: External environment is an array or group of conditions and factors that effect the organization from outside.

(Q 15.) The correct answer is TRUE.

Rationale: In context of organization, resource scarcity refers to degree to which lack of resources in an organization can hamper the growth of an organization.

(Q 16.) The correct answer is FALSE.

Rationale: One of the best ways to manage legal responsibilities is to educate all the employees, workers and managers of the organization about potential law suits and certain laws and regulations that could have an effect on the organization.

(Q 17.) The correct answer is TRUE.

Rationale: Organization culture is defined as certain set of shared beliefs, values, assumptions and attitudes that bind an organization and separate one organization from another.

(Q 18.) The correct answer is A (PRODUCT BOYCOTT).

Rationale: In order to influence the public, advocacy groups try to convince the customers to avoid buying the product and boycott it completely.

Where as,

Media advocacy refers to the use of media in order to promote the goals and objectives of the organization.

Lobbying is about influencing the decisions of the government by the advocacy groups.

Market denigration means criticizing the products or services of a competitor.

Public communications is the art of passing the information to the general public.

"If you are satisfied with the answer, do rate".