Question

how quality leaders such as Juran, Deming influenced the elements such as context, planning of ISO 9001: 2015.Write a 1000-1500 word essay that explores how these quality leaders have influenced the elements of ISO 9001:2015 by relating the elements of the Standard to the multi-point philosophies offered by the leaders.

Answer 1

ISO 9001 is defined as the international standardtaht specifies requirements for a Quality Management System(QMS). ISO 9001 was first published in 1987 by the international organisation for standardization (ISO). ISO 9001:2015 applies to any organisation, regardless of size or industry. ISO 9001 helps organisation ensure their customers consistently receive high quality products and services, which in turn brings many benefits including satisfied customers, management and employees. The most recent ISO 9001:2015 standard is constructed over seven quality management principles:

* Customer focus

* Leadership

* Engagement of people

* Process approach

* Improvement

* Evidence based decision making

* Relationship management

Customer Focus: according to the new standard, the primary focus of an organisations quality management program is to meet customer requirements and exceed Expectations in terms of the quality of products and services.

Enhance Leadership Involvement: Leaders should, encourage, and recognise people's contributions, and also provide the required resources and training to improve quality management.

Improve engagement of People: Organisations are expected to enhance employee communication, provide better clarity on job expectation, find ways to motivate employees to contribute to organisational success,capture regular feedback and to facilitate dialogue with supervisors to help employees achieve their growth plan.

Adopt a process based approach: it involves cutting and implementing processes, resources, methods, and controls to demonstrate compliance with ISO 9001: 2015.

Enable people and Process improvement:According to the new standard, successful organisations are those that have a persistent focus on improvement, both in terms of organisational efficiency and effectiveness.

Facilitate evidence based decision making: Organisations are expected to revamp their quality management systems to support effective evidence gathering through observations, measurements, and test, or by using any other suitable method like audits and inspections.

Ensure Relationship Management: To ensure high standard of quality, organisations need to be able to effectively manage their relationship with third parties such as suppliers and partners to enable sustained growth.

THEORIES OF VARIOUS QUALITY LEADERS: interest in leaders increased during the early part of the twentieth century. Early leadership theories focused on what qualities distinguished between leaders and followers, while subsequent theories looked at other variables such as situation all factors and skill levels.

While many different leadership theories have emerged ,most can be classified as one of of eight major types:

Juran theory:- Joseph Juran made important contributions to quality management. Juran was formally trained as an engineer and worked for Western Electric and eventually AT&T. In 1951, he published Quality Control Handbook. According to Juran, quality means that a product meets customer needs leading to customer satisfaction.

*"Great man"theories: According to this point of view, great leaders are simply born with the necessary internal characteristics such as charizma , confidence ,intelligence and social skills that make them natural born leaders.

*Trait Theories: Trait theories assume that people inherit certain qualities and traits that make them better suited to leadership. For example traits like extroversion, self confidence, and courage are are all traits that could potentially be linked to great leaders.

*Contingency Theories: According to this theory, no leadership style is best in all situations. Success depends on a number of variables including the leadership style, qualities of the followers and aspects of the situation.

*Situational Theories: Situation theories propose that leaders choose the best course of action based upon situational variables. Different styles of leadership may be more appropriate in different types of situations.

*Behavioral Theories: It is based on the belief that great leaders are made not born. People can learn to become leaders through teaching and observation.

*Participative Theories: In Participating theories, the leader retains the right to allow the input of others. Leaders encourage participation and contributions from group members and help group members feel more relevant and committed to the decision making process.

*Management Theories: These theories based on leader leadership on a system of rewards and punishments. Managerial theories are often used in business, when employees are successful, they are rewarded, when they fail they are punished.

*Relationship Theories: It focuses upon the the connections formed between leaders and followers. These leaders not only focuses on the performance of group members, but also want each person to fulfill his or her potential. Leaders with this style often have high ethical and moral standards.

Conclusion: leadership is a highly multifaceted subject and it is a mixture of many factors that help determined by some people become great leaders.

INFLUENCE OF QUALITY LEADERS ON THE ELEMENT ISO 9001:2015

ISO 9001: 2015 places more emphasis on leadership and management commitment. It requires great involvement by top managers and business leaders in controlling the quality of the management system.

Because ISO 9001:2015 pays more attention to risk management, interested parties and the context of the organisation, the quality management system also fits in better with the needs of the top management. It is intended to encourage integration and harmonisation with the business processes and business strategies. The top management now has to take more responsibility for the effectiveness of the quality management system.

Before Management can demonstrate leadership, they first must have a clear vision of their organisations strategic direction, objectives and culture. They also must consider how both internal and external issues can impact on the organisations strategic objectives and planning of the QMS. Once context is understood, the QMS can be developed around the Context of the Organisation and Quality KPIs can be set.