Question

Give specific example of the Quality Management Principle:

Principle 6: Continual improvement

Answer 1

Quality Management is the foundation that the ISO 9001 certification. It is developed by ISO/TC 176, an international organization accountable for maintaining ISO's quality management.

• CUSTOMER FOCUS
• LEADERSHIP
• PEOPLE INVOLVEMENT
• PROCESS APPROACH
• SYSTEMATIC APPROACH TO MANAGEMENT
• CONTINUAL IMPROVEMENT
• FACTUAL APPROACH TO DECISION MAKING
• MUTUALLY BENEFICIAL SUPPLIER RELATIONS
• These principles will guide the quality management of every organization. If the organization looking to improve there standards and performance they will follow these eight principles. Continual improvement is the sixth principle. It is very straight forward and candid. Continual improvement should be an active business goal. The advantage of this is clear: increased ability to embrace fresh occasion, organizational flexibility, improved performance. Especially in difficult economic times, the business that thrive are those that can adapt to new market situations. This principle is addressed by :
• Quality Management system and its general requirements - It implement actions for continual improvement.
• Management responsibility and Quality policy - include a commitment to continually improve the system.
• Measurement, Analysis and Improvement - It evaluate where continual improvement can be made.
• Continual Improvement - continually improve the effectiveness of the system.
• These 8 principles can lead an organization towards improved performance. Quality Management principles determine the attitude of the enterprise and his employees to general problems of the quality. Principles are establishing main objectives and tasks of the quality policy. Principles can constitute the set of pointers concerning shaping relationships in the entire enterprise. Quality management principles, which today we know were worked out by many theorists. The most important from them belong:- E.W Deming and his 14 principles;J.M Juran and his 10 principles.
• Quality management principles delineated in the ISO 9000 norm constitute the result of collective experience and measurable successes of the organization. It enables entrepreneurs to interpret them for the purposes of different activities. The eight quality management principles constitute in a logical sequence.
• 1. Firstly manager is focusing his attention on the customer. He is trying to specify the requirement , and then to satisfy them.
• 2.When customer focus is clearly directed , manager is starting vigilant about his human resources. He is trying to motivate employees to create a friendly atmosphere and spurring action.
• 3. Having stores allows for effective managing them including them as the element of : processes (entries, exits )functioning system.
• 4. Functioning system of processes cannot stay in the status quo, so he is subject to continual assesment and improvement
• 5. Customer focus constitutes for him a most important and sole factor of the company's success.

CONTINUAL IMPROVEMENT- It is the organization's overall performance should be a permanent objective of the organization. It is possible to understand improving as an undertaking taken in order to get fringe benefits both for the organization and for her customers. It can concern improving action and products . It should be a priority motive for all action and processes directed to strengthening and development of the entire organization. The process of continual improving consists in using arrangements withdrawn from audits, results of mesurements, data analyses , decision on management review and conducting corrective and preventive action. They are techniques and tools of constant improving among others : benchmarking, brainstorm, diagram of the blood relationship, cause -and-effect diagram, flowchart, control chart, histogram, Pareto Chart, diagram of dispersing etc. By using the right measuring tools and innovative and creative thinking, continuous improvement proposals will be intiated and implemented so that the organization can develop into a higher level of quality. When you implement total quality management you implement a concept not a system.