Question

Give specific example of the Quality Management Principle:

• Principle 5: System approach to management

Answer 1

There are eight principles of Quality Management and they are as follows:

1)Customer Focus

2)Leadership
3)Involvement of People
4)Process Approach
5)Systems Approach to Management
6)Continual Improvement
7)Factual Approach to decision Making
8)Mutually Beneficial supplier relationships

The most important and the foremost quality management principle is the Customer Focus.

let us describe the plans and the methos to assess the Customer Focus.

The main backbone of any business are the customers hence the organizations will have to analyse the customer needs and expectations.

The business objectives will have to be linked with the customer needs and the organizations should be sure of meeting their expectations.

The main steps that are needed to plan, assess and monitor the customer as follows:

• Focus on market
• Gather customer needs
• Analyse the present market condition
• Measure the lag
• Assess the product benefits
• Create a perfect launch for the product.
• Get customer feedback
• Conduct surveys
• Work on the feedback

These are major steps which can help concentrate on the Customer Focus Quality Management Principle.