Question

Question one: (Word count 200 words)

Imagine you are a manager in an organization and one of your employee is in a meeting with you to discuss a situation that he faces at work:

“Sir, can I have 10 minutes of your time? ….. My name is Racha and I’m facing a problem with one of my colleague Ahmed , we are supposed to be working together on a project to market and sell one of our brands, one of our potential customer was asking for detailed information and presentation of our brand product, Ahmed and myself discussed what to do on the phone the beginning of the week to prepare the presentation and to divide the work between us, I believe that we agreed on who is going to do what in the presentation and on parts of the required written document to be sent to the customer.

The set date to meet with the customer is at the end of the week-after two days- I called Ahmed yesterday to make sure that his part is done to add to my part to complete the document and the presentation, but when I called him to inquire about work, he answered me in a way I didn’t like, and said that some of that we agreed on-in our phone conversation- was not his responsibility and it was my responsibility – although I recall from our conversation- that it is his responsibility not mine.

Also he talked to me in a way – I don’t sir how to describe it- like he is ordering me to do things, this is how I felt it.

I think I did my part and he is not working enough to complete his, and now I have to do his part and it is huge and I can’t finish it in two days or we have to postpone the meeting with the client and might lose the contract.

I feel that I’m being treated in a different way than my other male colleagues in the team, although I work very hard and this not fair to be judged in this way because I’m a female employee.

1. Use and apply active listening guidelines to solve this situation- use examples from the case.
2. In your opinion why we use active listening in the above situation- use examples related to the case above.

Note: need to use example from the case for both answers Part A&B and applying the active listening guidelines for part A.

Active listening guidelines are:

1.Give people your attention.

2.Be ready to paraphrase.

3.Use questions if you do not understand.

4.Acknowledge the other persons feelings.

5.Encourage if the other person appears uncertain.

6. Do not react or respond in other ways until it is clear that the other person has finished.

Answer 1

Solution:

Part A) :

• For this situation,there are two issues Racha is confronting.One is in regards to the introduction where her partner rescued at last and second is that of separation dependent on sexual orientation.
• The main issue must be settled by tuning in to both the workers and taking their data sources.I would meet the two workers independently and look to comprehend their points of view by the undivided attention process.
• Tuning into them two will give a more clear image of what has occurred.As an accomplished proficient,I can pass judgment if the introduction should be finished by a solitary individual or two-man inside the time allotment.This gives me a thought of who is careless about his work.Uniting them back on the table to talk about this issue and tune in to them two will tackle the majority of the issue.
• Second is identified with sexual orientation segregation.sharpening staff and workers with respect to approach treatment through preparing must be given.Likewise,I would treat Racha as equivalent since individuals follow the chief. I would likewise encourage racha to continue accomplishing the great work as this will procure the regard of others at the appropriate time.

Part B):

• Undivided attention is utilized in this circumstance since one needs to get a reasonable picture with no questions or disarray.One needs to unravel the circumstance and see from both the member's points of view.
• Chatting with the workers take care of a large portion of the issues and to pick up their acknowledgment first,they should be heard.Hearing Racha in this model will help her resolve and certainty as she gets the help of her superior.
• This will guarantee that her presentation stays reliable and high caliber.