Question

Human Resource Management/ Training & Development

Refer to the below case to answer the following question(s):

At PETRONAS, employees are never lack of development, advancement, or progressive movement. The potency of all the employees is giving support and encouragement as during the period of training and development. At the same time, competencies and skill technique are practised for each PETRONAS’s employee to achieve his/her full ability and prospective. Stepping into the employment of PETRONAS, all the employees will directly commence on the journey of training development experience. PETRONAS insiders are confidential not only to training and development activities but also giving advantage from the daily casual counselling and instructing, close to the job training, job enrichment, job rotation and self nurturing amongst others during the official lecture with a setting of strategy inwardly as well as outwardly. In order to give a hand for insiders in enhancing their knowledge and ability, there is an intended outstanding formal program in training and development. That is developing in-house trainers. Here, the PETRONAS Company subordinates’ training requirements are time after time recognize by the superiors. In order to offer effective and important training, PETRONAS has urbanized in excess of 30 in-house trainers. In-house training is defined as any training that is held in company premises in order to educate, develop or expand employees’ technique and skills. This involves all technical and soft skills courses that serve for this purpose. These instructors are well capable of to afford training and development programs in the following areas.

1) Permit to Work Training

It is a more recognized by PETRONAS structure stating exactly what work is to be complete and when, and which parts of the work are secure. Assessing the work and test out safety at each of the stage in working environment is a responsible for a employee to carry out. Employees undertaking the job sign the permit are to show that they realize the risks involved and what safety measures are necessary. Besides that, employers of PETRONAS must be awake of the policy concerning more risky work activities, and guarantee that they understand their responsibility, duties and obligations in law. The course of industrial safety training will enable managers to assess the requirements of a particular job or task, and ensure that permit to work documentation is completed correctly and that employees undertaking dangerous activities are capable to do in securely way.

2) Confined Space & Authorised Gas Tester

PETRONAS is essential in examination for and ensuring working surroundings are out of harm’s in some exacting way. An authorization of managing about a confined space during the muggy work for either outer spaces or indoor workplace should give precedence first. By this way, it will make possible for the employees or worker to discover and understand appropriately all the instruction that recognition from the gas disclosure. The course of Confined Space & Authorised Gas Tester content work area classification and its risk and safety factors, Chemistry of fire, toxic, and flammable atmosphere, type of gas detectors for inert atmosphere, gas testing procedures, gas testing practical, type of gas detectors for inert atmosphere and the construction of gas detectors.

3) Processed Safety Workshop

This course provides an impression of course of action about the safety engineering essentials for dealing out with hydrocarbon facilities, which importance on the upstream oil & gas sector such as PETRONAS. Process Safety Management is focusing on this course for the engineering/design aspects. Frequent reference will be made to historical happening and recurring problem areas. Oil and gas processing will be reviewed with some techniques for analyzing and justifying process of safety hazards. A key aim of this course is to accomplish a deliberate advance to Process Safety Management with addition of the concepts enclosed. Exercises and group projects will be develop throughout the course to highlight the key of the learning points.

4) First Aid Training

PETRONAS place an emergency treatment administered to an injured or sick person before professional medical care is available during their working progress.

Besides, technical training is one of the training that PETRONAS used. The purpose of technical training is to teach employee about the detailed of skills to fulfill the daily work task. Technical training can be referring in any setting, such as vocational, consideration, and information technology. PETRONAS had created Institute Technology Petroleum that had provided technical training to employees. INSTEP had 3 amphitheaters and 42 learning rooms for different types of training activities. Another theory of training and development is education grant that has offered by PETRONAS Company as they always show their appreciation and encouraging on their employees who are willing to go the further mile in the mission of expanding their knowledge in fields relevant to their job or future projects/assignments. PETRONAS Company share the education costs for those who are pursuing the following qualifications such as diploma, degree, master degree or Ph. D as an evidence of commitment to support PETRONAS’s employees in pursuing higher education.

Questions

1. Discuss the objectives of the FOUR training programs offered by PETRONAS to its employees.

2. Discuss the advantages and disadvantages of the in-house training.

3. Discuss the advantages and disadvantages of the technical training, and the Education Grant.

4. Do you want to work at a company like PETRONAS? Why or why not?

Answer 1

2.Advantages of in-house Training are-

• Training Cost saving – the cost per delegate is typically less when compared to sending the same number on to public training courses.
• TravelCost saving – no need for employees to travel any further than their offices and incur extra costs.
• More specific – generally running a course for a single client allows the training to focus on specific items that are causing issues within the business.
• Customised training – Getting a group together allows all of the training and learning to be focused on the company and can discuss real and current examples.
• Convenience – fit around the working schedule of the staff and at a location they come to everyday!
• Team Building – a room full of delegates from different departments can encourage greater team work, awareness and understanding of each other’s role.

Disadvantages of In-house training are-

• Extra administration burden – need to make sure you have suitable training room, equipment, trainer parking, get the delegates there.
• Pressure on delegates – if they are offsite training then they cannot be contacted (ideally) however if they are onsite they can be pulled out of a classroom if needed.
• Not taken as seriously – employees might attend just to have a break from their job or don’t turn up as the course is running on another day.
• Training going stale – if running courses using internal resources only then how do you keep improving it.
• No networking opportunities – attending a course with delegates from other companies allow networking and learning from one another.
• Not up to speed with current best practice – passing on existing inefficiencies or perpetuating poor business practices.

ADVANTAGES of technical training are-

1. It can reduce employee turnover rates.

Employees that are properly trained are workers that will feel more confident about their job. This confidence can translate into a lower employee turnover rate, especially if competitive pay and benefits are involved. At the very least, there is less overall frustration with the expectations placed upon workers when there are clearly communicated expectations and skill development opportunities.

2. Better training can reduce long-term staffing costs.

If you’re constantly training new employees, then you’re paying for more initial training costs. These costs are higher than long-term, ongoing training needs. By offering workers better training, you can improve their productivity and satisfaction. This allows you to then lower your long-term staffing costs because satisfied employees are less likely to seek out different employment.

3. It gets everyone onto the same page.

There will always be employees who “go rogue” on a company’s policies and procedures because they think their way is better. With adequate training that clearly communicates your expectations, you are more likely to get your workers onto the same page. You won’t be able to completely stop all of the rogue moments that happen, but you will be able to reduce them quickly and effectively.

4. There are opportunities to build a team.

People who go through a training together share a common bond. This bond then creates the relationships that are necessary for a team to co-exist in a meaningful way. A good training session does more than train someone to properly do their job. It also builds the foundation necessary for a team to be able to form the relationships necessary to maintain itself.

5. It’s an easy way to set clear expectations.

How many times have you heard, “But no one told me what I was supposed to do?” A good training session will outline all expectations for an employee and require them to sign off on the fact that they understood what was conveyed to them in some way – through testing, attendance records, or similar documentation.

Disadvantages of technical training of Employee-

1. Employees can take their skills to a competitor.
If you’ve just spend thousands of dollars to train a new employee and they quit to go work for a competitor, then you’ve just financed the enemy. In an “At Will” environment, an employee can quit at any time for any reason and take their new skills elsewhere.

2. The costs of training never go away.
A general rule of thumb when it comes to training costs is that it will be 50% of that employee’s salary for the first year to get a new worker up to speed. Then there will be ongoing training costs, based on the worker’s position, that must also be paid. Training costs never go away, but they aren’t always properly budgeted.

3. Improper training creates improper results.
If an employee is not properly trained the first time around, then you’ve got to spend the money to properly train that worker a second time. There must be a high level of quality assurance and review placed on the initial training process to make sure productivity levels from new workers can be maximized.

4. Different people learn best in different ways.
Some people need to fiddle with things in order to learn new skills. Others may prefer a small group discussion. You might have a new employee who learns best with supervised practice of the new skills that are expected of them. Not every trainer is able to meet or even recognize the different needs that new workers may have.

5. It can create resentment.
If one worker feels like they received an inferior level of training compared to someone else on their team, then they can take that experience personally. Their negative energy can then create resentment amongst others who feel the same way.

Yes I would like to work for a company like PETRONAS as it provides proper training to Employees which help to increase the productivity of the organization and job satisfaction of the Employee