Question

Strategic Human Resource Management in Luxury Resorts—A Case Study
and provide answers of the following questions.

Q1: Resort managers typically look to human resource (HR) directors to develop strategies to solve this problem. Define and explain the problem?
Q2: HR directors identify forces driving change in the environment, strategy choices, firm’s structure, and outcomes reflected in firm performance.
List down the;
1- Changes in the environment.(micro and macro both)
2- Strategy choices
3- Firm structure
4- Outcomes reflected in performance
Q3: Explain the strategy choices in the case study and provide your suggestion for these choices?

Answer 1

Q1. The Resort managers usually refer to the Human Resource managers for developing strategies for the problems, as luxury hotels and resorts are the spaces where human hospitality is practised, the problems related to the hospitality and humans are presented in front of the human resource managers usually. The human resource manager deals with the effective management of people in any organization so that it helps the business gain more profits and maximize the performance of employees. The resort manager refers to the HR director so that the problems related to the strategies for the hotel can be solved.

Q2. 1. The HR director has to first get on board and accept his duties not only related to the company but also the environmental strategy. The HR director has to look into environmental sustainability too.

2. The HR director has to make the strategy choices smartly, keeping all the human rights and all the laws in mind. The strategy of the HR director touches all the key areas in HR.

3. Firms structure is essential to be maintained for an HR director. While taking decisions the HR director has to know that which person stands at what position in the organisation and its structure also.

4. HR director's outcome of the performance reflects on the wellness of the organisation and how well is the organisation performing.

Q3. The strategy choices for the HR director for the luxury resort firm are made while keeping in mind the hospitality of the guests. Usually the choices made by the HR director for a resort are made not only in the benefit of the organisation but also for the benefit for the customers also, as the main work or job of the organisation is to provide services to the customers.