Question

Assume that you are preparing to interview a group of applicants for flight attendant positions since you work for an airline. Prepare a set of 5 behavioral questions (or situational questions) including the possible answer choices and your scoring scheme. Explain why you consider certain responses to be superior and how does the theory help you in preparing these questions (based on the chapter on interviewing).

Answer 1

Following is the list of behavioral question that I would like to use in the interview process with applicants along with scoring scheme

S	Behavioral Questions	Possible answer Choice	Scoring Scheme
1	Explain the challenging situation in airline operations ?	Approach suitability during this challenging time	5 - excellent approach and 3- Satisfactory approach 1 -Poor approach
2	How you will handle situation when you had direct conflict with your peers in airline business?	Decision approach in peer conflict	5 - excellent approach 3- Satisfactory approach 1 -Poor approach
3	How you managed conflict with your team member in airline business ?	Approach in conflict management with team	5 - excellent approach 3- Satisfactory approach 1 -Poor approach
4	How you managed to execute the unpopular decision made by your manager in airline operations?	Attitude shown with unpopular decision made by manager	5 - excellent attitude 3- Satisfactory attitude 1 -Poor attitude
5	Have you made any mistake, if yes how you handled your mistake?	Attitude shown with mistake management	5 - excellent attitude 3- Satisfactory attitude 1 -Poor attitude

We will consider certain responses to be superior because the behavior demonstration by the applicants in the airline interview are showing great behavioral approaches which are useful for the airline business and the behavioral theory help us in preparing these questions based on the chapter on interviewing to focus on the behavioral aspect in the interview which is very much essential for candidate selection. Behavioral aspect is important for interview process and it need to be used adeqautely.