Question

Assume that you are preparing to interview a group of applicants for flight attendant positions since you work for an airline.

Prepare a set of 5 behavioral questions (or situational questions) including the possible answer choices and your scoring scheme.

Explain why you consider certain responses to be superior and how does the theory help you in preparing these questions (based on the chapter on interviewing).

Answer 1

1 . what can you tell me about yourself?

answer starts with your name , place , educational qualification etc . this is a self introduction part . it also includes the strengths and weakness of yours .

2 . why do you want be a flight attendant?

you should have researched the job and company as a part of your interview preparation . name specific reasons this job is exciting to you and fits with your career goals . add why this position attracts you .

3 . why would you be a flight attendant?

this is a chance to show your confidence level . this can be your communication skills, interpersonal skills,customer service ability, ability to work as a part of a team etc .

4 . tell me about a situation where you had to deal with a difficult customer.how did you handle it? (if the applicant is fresher consider this as a situation and ask him how he can handle this )

this question about your customer service ability .includes points like listening problems, understanding, polite conversation etc .

5 . Tell me about a disagreement you've had with your co worker . how did you resolve the situation ?

your team work ability is the answer . deal with calm and professional without ego .