In: Operations Management
what comments do you have for these two separate stories concerning emotional intelligence and self awareness?
STORY 1
My teacher and different groups would go to a retirement home. Investing our time and learning first hand how to be a CNA. My teacher, who was a retired CNA, helped us a lot with the issues with working in environments like that. When working in a retirement home, it puts a lot of stress on you mentally. There are people who are left there alone never seeing family. Some are so out of their minds that their only way of communication is screaming at you. You experience death very often, especially with those you have come to enjoy. My teacher was amazing at keeping her emotions in check. She knew when she needed to be calming to others and when to switch to her professional mode. Going along with self-management, my teacher was able to strict when something needed to be done but if it was taking a toll on us would be comforting all the same. When I told her I could not go back and work at the home, she completely understood. My teacher knew this kind of job for everyone and she wasn't going to force me to do it. When I stopped volunteering my time, she still put in the effort to help me pass the class due to the fact that we were graded on our involvement with the retirement home. Even when I was going through hardships at home, my teacher was able to push me through and get me to where I am now.
STORY 2
A situation in which I observed someone apply emotional intelligence to a situation was when my husband and I got into an argument on who we wanted in the delivery room when our son was to be born. My husband wanted it to be just the two of us whereas I wanted more family and friends to be present. We both ended up applying emotional intelligence in this situation because in order for us to come up with a solution we were required to become more aware of our own and each other's emotions revolving this situation in order for us to understand each other more completely. We applied self-awareness by accurately perceiving, evaluating and displaying appropriate emotions. We applied self-management by being able to direct out emotions in a positive way. We applied social awareness when we were able to understand how each other felt. We applied relationship management when we were able to help each other manage each other's own emotions and establish a supportive relationship surrounding this situation. In the end, it ended up just being the of us due to hospital restrictions due to the Covid-19 but we were able to reach an understanding by applying emotional intelligence
Below are the comments:
Story 1
The teacher in the story was able to control her emotions and was able to get on with her work and switch modes whenever required, i.e. she was strict when required and at the same time was polite as well. She was able to handle her responsibility pretty well. This shows the emotional intelligence quality that the teacher possessed which helped her deliver in a better manner.
Story 2:
In this story, the couple were able to understand each other's perspectives through self awareness and presence of mind. The husband wanted just the two of them at the time when baby delivery was to happen whereas the wife wanted all the family members and close ones present at the time of delivery. However the couple exercised self awareness and emotional intelligence to arrive at a logical conclusion and reach to an understanding which helped the couple to come closer to each other and respect each other's opinions as well.