In: Operations Management
The Cardigan family has made a name for themselves in the sweater industry whereby they have designed sweaters for a variety of uses and for a wide target audience ranging from toddlers to business professionals. Cassandra, whom everyone calls Cassie, is the CEO of CARDWARE Inc., Camoni is the spokesperson for the sweater line, and Candie models the lines in the professional sphere. They often use their mother, Camille, as a business consultant for input about various new ideas and marketing because she was the manager and agent of her son’s glove company. Cora and Caley, Camille’s two youngest daughters from her second failed marriage to Bo Jenkins, are co-office managers of their headquarters located in Silkadonia.
CARDWARE is growing by leaps and bounds. It has now opened 10 new stores nationwide under the name “The Sporty One.” It has been agreed by the Board of Directors at CARDWARE Inc. that each store shall have a general manager and assistant manager who both were to act as sales persons and one additional sales person. The slogan the store advertises its sports ware with is “You don’t have to be an athlete to look and feel like one.” The current sports ware that “The Sporty One” carries shows a clothing distribution of 60% for females and 40% of its line is for males. However, it would eventually like for it to be a 50/50 distribution. The Cardigans research has demonstrated that the trend has been more female than male shoppers. Further, following the marketing theory of many high end clothing stores, CARDWARE prefers slender, young employees to work for it, so that the clothing line can keep with the image of being sporty.
Petunia Rotunda, a middle aged, slightly plump woman saw an ad online for a salesperson for The Sporty One and applied for the position. The ad read as follows:
WANTED: Salesperson experienced in retail sales or marketing preferred, energetic, youthful, athletic, and able to “sport” the clothing lines of The Sporty One with style. The Sporty One is a division of CARDWARE Inc. and proud to be an Equal Opportunity Employer.
Petunia has had 5 years of retail experience working in a garden shop that did have some flannel shirts and aprons as well as gardening gloves for sale. Noah Dahl, a college graduate in marketing also saw the ad and applied for the salesperson position at The Sporty One. Noah, a slender racquetball player has not had any retail experience but has had customer service experience for an online gaming company.
After interviewing both applicants, CARDWARE’s General Manager, Chloe, one of the cousins of the Cardigan clan has decided to hire Noah. Petunia was outraged claiming that she should have been hired and that she has been discriminated against based on her age. CARDWARE contends that Noah was more qualified as per the advertisement as well as company image and future plans for the company; age had nothing to do with it.
Noah began work the following week. Still angry, Petunia visited The Sporty One. She began to harass Noah to the point where other customers started to leave the store. Having had enough insults, Noah grabbed Petunia by the arm and shoved her towards the door. She stumbled and ran into one of the clothing racks and thereafter knocked over 92-year-old Hetty Whitestone who was passing by the mall store. Hetty suffered a concussion and died.
Using the above facts given, please label with headings and discuss the following in this order:
PART I:
PART II:
Truly, card product will be answerable for Noah's conduct as this
is the obligation of the organization to prepare their
representatives how to carry on with the clients. They should
prepare their laborers to be quiet, tolerant, and wonderful with
their each and every kind of Customers. Any turn crazy should not
to be locked in.
So the organization will be liable for the Noah conduct alongside
the Noah herself.
Under the theory of enrolling and support the business is
responsible for the laborers work advantage and furthermore has the
genuine hazard. If that equivalent lead brings about hurt.
Card product can propose a few guards like it could state that. It
was a mishap and the client was getting out of hand a great deal
and the worker has taken her out with firm solicitation.
However, the client couldn't adjust and fall upon the elderly
person. So the obligation is neither of organization nor of Noah
however ought to be of the client.
Indeed, card product ought to be mindful as it is occurrence of a
card product representative and the client relations. Just as there
was carelessness during recruiting that less experienced employed,
and the more was sued. So, they should give appropriate
legitimization just as the remuneration.
Card product can likewise set resistance against not to pay the
case by indicating that it was not the organization shortcoming but
rather of the client. Also, it could shield itself by saying that
he was a elderly person and could have kicked the bucket of normal
passing. In any case, falling on other by chance isn't a
wrongdoing. It was a minor mishap which unfortunately become a
hopelessness.