Question

Hillary was the lead consultant assigned to speak at a state-sponsored conference. The purpose of the conference was to review new and revised standards designed to encourage patients to ask questions about their care. They were scheduled to be effective on January 1. Hillary scheduled four junior consultants to speak with her on a variety of topics. Rebecca, one of the more junior of the consultants, addressed the right of patients to ask questions. She spoke about the newly designed program that would require healthcare providers to encourage patients to speak up and ask questions about any concerns they may have regarding their care. Following her presentation, Rebecca asked for questions from the audience. One participant said, “I really don’t understand the need for this regulation. Patients don’t seem to have a problem complaining.” Rebecca began to flounder as she attempted to continue answering the questions of what was to be a generally disgruntled person. Hillary listened intently but said nothing.Jerome jumped to rescue Rebecca from the constant interruptions of that day’s apparently self-appointed antagonist in the audience. Jerome raised his hand, and after being recognized by Rebecca, he responded, “Many patients are not afraid to ask questions and complain when they believe things are not going right. These often are ambulatory patients who can leave a particular provider if they become dissatisfied. Other, more seriously ill in-patients may fear some sort of retaliation if they complain. This is often the case in long-term care facilities.” A caregiver in the audience strongly disagreed. Jerome said, “I realize this is not the case with all patients. This fear can often arise, however, with an elderly person or extremely ill individual who is weak and feels vulnerable to upse·ng someone, believing that his or her care could be compromised if he or she asks too many questions or complains. Seniors have sometimes been abused at home or care setting and are often not willing to risk further confrontation.Figuring a picture is worth 1,000 words, Jerome had asked for an overhead projector and proceeded to show some newspaper clippings illustrating why some patients have developed a fear to ask questions. After the session was over, the audience member who had raised the issue approached Jerome and said,“All caregivers are not like the ones you displayed.” Jerome said, “I agree. I tried to illustrate for you why some patients are fearful.” Jerome looked for Rebecca but learned that she had left the conference following her presentation.

Questions:

1. Do you agree with Jerome's attemtp to help Rebecca by responding to the conern of the antagonist?

2. What approach would you have taken in responding to a persistent antagonist? Explain your answer.

Answer 1

Ans :-1) Yes ,Jerome was right because as an antagonist this was his responsibility to ask questions where ever he felt any doubt so that Rebeca can improve herself and everyone knows that this is already a right of patient to know about the treatment ,the medicine , the procedure ,the concerned doctor any thing else that is happening to him what is the use of that thing and what are the side effects of that thing he should know and not only one time but whenever he is anxious about that thing and he can ask the question and this is the responsibility of the concerned doctor and the staff to resolve his anxiety by answering the question so that patient can also help the doctor or the nurse in doing his treatment.

Ans:-2) On the behalf of Rebeca I would have explained him this thing very clearly that yes it is very easy for an ambulatory patient to walk out of the hospital if he is not satisfied but if the patient is that sick to ask any questions from the staff then his relatives or his spouse or his parents have the right to ask questions about the treatment and the procedure and if they found it unsatisfying then they can make a complaint with that to the higher authority because the concerned doctor or the staff don't have the right to harm their patient by providing unsatisfactory care and then even if they want to make a transfer of patient from one hospital to other then this is the hospital responsibility to transfer that patient safly to the other health center they will provide an ambulance a nurse and a doctor and whatever necessary equipment that are needed in that Ambulance.