Question

CRITICAL THINKING

1. Have you ever left a job interview thinking that you did not make a very good impression? In hindsight, can you analyze why you had that feeling and describe it? Might you have committed one of the job interview mistakes noted in the Best Practices feature?

2. Of all the elements that constitute body language, which three would you describe as the most important when serving customers? Explain

3. If one customer expressed confidence and another expressed nervousness, what types of body language signals would you look for in each instance? How good are you at interpreting body language during customer service exchanges? Discuss.

4. In your opinion, what societal factors make it difficult for organizations to establish a proper dress code in today's workplace?

5. When shopping in a retail store or online, how important is it to you for service professionals in person or through virtual chats to practice good business etiquette and manners? Explain.

Answer 1

Answer:-

1) I have felt that way I beginning late went to two get-togethers and I felt that I didn't work excellently. I determine I felt along these lines considering the way that the individuals that were moreover there had more understanding than me yet I estimated I had an OK credibility until I heard every one of them express the experience. I in a general sense said in the event that I don't land this position I will continue applying to better places.

I developed a normal affiliation it was only that the individuals in the social affair with me had more understanding than me. I didn't present an arranged worker get together wreckage up in Best Practices I went dress business pleasant two the two social affairs.

2) The three portions are to walk abundant, that way to deal with make certain about what you do. Moreover the hands on the hip which is that you are set in the mood for anything coming your way also as putting hands to check which shows that you are assessing or thinking on something.

All these three together are satisfactory so customers can see that they are set okay with anything in any condition.

3) The first client would walk enthusiastic or have an erect walk and go genuinely to what they searched for. With respect to following client being nervous would be there glancing around gnawing their nails since they won't understand who to demand help or they are preposterously modest.

I think I am sufficient at examining individuals' non-verbal correspondence . The way the client first visits with you is the place you notice, something worth being thankful for to do is to ask how they are getting along.

4) In my view it will be that different individuals basically don't have a spot just in one religion, Everything changes with time so the dress rule needs to change also at any rate it must be sensible to all experts and they need to promise it doesn't affect anyone's sentiments, or morals.

5) I think it is immense considering the way that possibly someone explicitly or somebody interface with talk will develop the basic relationship for the affiliation. It is noteworthy they have inclinations and extraordinary propensities in such a case, that they don't they will develop a horrendous relationship with bit of leeway of the affiliation and they will lose the client.

On the off chance that an assistance fit doesn't have the foggiest idea how to carry on the individuals will get no opportunity to get out yet report them and leave the store confounded. It is the indistinguishable through visits on the off chance that they can perceive what number of customers are connected, by then they are going to endeavor to connect with unequivocal customers that click on the visit so they can chat with somebody.

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