Question

Digital Transformation Technology

AmazonGo is an unmanned convenience store which is a new idea in the USA and has already 4 stores in New York. Although new in USA, this isn’t a new concept overseas. With 10,000 customers patronizing this store in just months of its existence, it has regained huge popularity among the local folk in Wellington.


QUESTION 1: Describe and explain 5 enablers (related to technology) that are necessary for this concept to work.

QUESTION 2: Give examples of technologies that can be used for minimizing shoplifting at these unmanned stores.

Answer 1

Question 1:

5 enablers related to technology that are necessary for this concept to work are:

1. Machine learning algorithms for analytics : These algorithms keep track of the quantity of products present. Once they reach certain threshold, the algorithms trigger notifications and the inventory levels will be maintained again.

2. Smart Phones : To track the movements and wallet of the customer.

3. Cloud Computing infrastructure: In order to process the data and send it back to the customer for personalized notifications.

4. IOT enabled devices : In order to receive input and output from the customer's wallet using sensors

5. Automation: Most of the manual processes should be automated such that there is no need of manned checkouts.

Question2:

Examples of technologies that can be used for minimizing shoplifting at these unmanned stores:

1. RF ID Tracking: Using sensors to track a particular product and its location.

2. Closed Circuit Camera monitoring: In order to monitor the theft or shoplifting

3. GPS: To track the devices and movement of customers inside the store

4. Analytics Support in detecting the fraud committed by customers using the transaction history and movement