Question

In: Operations Management

Social Media and Data Analytics can they; • Can it lower the cost of maintaining your...

Social Media and Data Analytics can they;

• Can it lower the cost of maintaining your legacy systems?

• Will it enable your organization to improve business processes?

• Will it improve inter-operability of systems?

• Will it simplify or standardize IT interfaces?

• Does it define new computing or communication standards?

• Can this technology be used to re-engineer a mission-critical business process?

• Will employees see it as a solution to their problem?

• Is the organization prepared to deliver any required training on the new system?

Solutions

Expert Solution

• Can it lower the cost of maintaining your legacy systems?
Yes, several redundant systems are identified and the most profitable for business are maintained poperly.
• Will it enable your organization to improve business processes?
Yes, this provides clear indication on what people perceive about the organization and could help in identification and resolution of the business gaps.
• Will it improve inter-operability of systems?
Yes, this might indicate where and from which systems customers are interacting, focus on the most used ones and identify and promote the linkages.
• Will it simplify or standardize IT interfaces?
Yes, with the key parameters standardized and need for tracking, this will help in simplification.
• Does it define new computing or communication standards?
Yes, as the users adapt to social media there are new trends and communication modes, these are defined by social media and these are built into standards.
• Can this technology be used to re-engineer a mission-critical business process?
No, as it is only one part of the customer base it is highly unlikely. But in case all or most of the customer base are online and the business is directly linked through online platforms social media and analytics can be used to re-engineer a mission critical business process.
• Will employees see it as a solution to their problem?
No, employees see it as a channel of communication be it with customer or with peers, but it is never a full solution but a part of any other solution.
• Is the organization prepared to deliver any required training on the new system?
Yes, most have experts to guide on how to use the systems , though trainers need to be retrained on new developments, as of now they are not fully capable but in time this can be resolved

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