Question

Is BPM an enterprise capability and how best can it be used to drive strategic advantages for the organization?

Answer 1

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An enterprise capability is a collection of designated people, process and technology that satisfies the organizational need of governance, control, integration, compliance, assurance and enterprise management of resources. BPM delivers such functions and hence can be called an enterprise capability.

Following are the ways in which BPM drives strategic advantages for the organization

• BPM brings agility to change processes as per changing business needs
• It drives productivity increase by facilitating the automation of many manual tasks within regular workflows
• BPM increases transparency and accuracy and thereby reduces risk of regulatory compliance violations
• BPM increases employee satisfaction by enabling them to focus on key value-adding activities by the elimination of boring repetitive routine work
• BPM facilitates the measurement of end-to-end processes for comparison against desired results. This enables optimization of processes