Quality guru
the following quality gurus and critically analyze his contribution
to the field of quality management
Kaoru Ishikawa
Armand Feigenbaum
Please prepare a report (word limit: maximum 500 words):
Provide a critical evaluation and synthesis of its
accomplishes,
contribution and influence rather than repeating his / her
resume.
This week you will explore Quality systems, quality
control, inspection, quality tools, and quality management. This is
not an opinion piece, this is a research forum, please limit your
observations, insights, and opinions to the last part of your
posting.
What factors are important to a high-quality product or service
in the airline industry segment?
What quality problems or issues has the airline industry had
challenges with in the past?
How does the airline industry generally manage the quality of...
This week you will explore Quality systems, quality
control, inspection, quality tools, and quality management. Your
assignment this week is to first choose an industry segment with
which you are familiar. That business can be the one in which you
are employed or are familiar with with such as: airline
transportation; food services; retail outlets; pharmacies, medical
or dental services; or any other business you are familiar with.
Once you have decide on an industry segment (not a company),
research...
(a) How could TQM (total quality management) tools be used for
improving the service quality of an airline (provide specific
examples illustrating the use of specific tools)? (b) Provide
examples of internal and external failure costs relevant to an
airline. (c) There are four categories of costs of quality. Which
categories are captured in the quality loss function? Which
category is relatively difficult to measure? Why?
(questions can be answered in bullet points)
ASSIGNMENT:
The purpose of a quality management plan is to define overall
project quality guidelines that will be applied to the project.
Using your selected RFP or Desktop Lab
Project - in a written assignment, develop a quality
management plan for your project.
This plan should contain information about:
How you will control changes to the project?
How you will ensure that the information technology you
selected meets requirements?
How you will ensure that the technology works properly?
How you...
Define software quality management and software quality. How
does a quality assurance team play a role in this? what does the
quality assurance testing process involve?
define strategic cost management and discuss how the
various strategic cost management tools and techniques outlined
below could help organization manage their cost tactically.
1 shareholder analysis
2 cost concepts
3 cost management systems