How operation management is used in the organization? Especially in Cleaning Service Company.

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Expert Solution

Operations management has the following especially in cleaning service company:

Service delivery and client satisfaction

Manage contracts in line with the Contract Specification.
Arrange/attend Client meetings. Take minutes, notes and report back.
Manage periodic works and one-off works related to your clients’ contracts.
Manage your contracts within budget and manage sub-contractors.
Ensure Quality Audits are performed as required.
Respond positively to Quality Audits or client feedback.
Ensure any new contracts are set up in accordance with the New Start Up procedure/Form of the contract. Work with the Projects & Implementation Manager.
Ensure all data on the Client database for your contracts and those of your team is accurate and up to date liaising with the Operations Administration Manager as necessary.
Be friendly, helpful and polite to any members of the public or clients you come in contact with.

Sales Opportunities

Be aware of sales opportunities.
Provide quotes for one off jobs or additional services with the Operations Director guidance

keosha answered 2 months ago

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