Question

How operation management is used in the organization? Especially in Cleaning Service Company.

Answer 1

Operations management has the following especially in cleaning service company:

Service delivery and client satisfaction

• Manage contracts in line with the Contract Specification.

• Arrange/attend Client meetings. Take minutes, notes and report back.

• Manage periodic works and one-off works related to your clients’ contracts.

• Manage your contracts within budget and manage sub-contractors.

• Ensure Quality Audits are performed as required.

• Respond positively to Quality Audits or client feedback.

• Ensure any new contracts are set up in accordance with the New Start Up procedure/Form of the contract. Work with the Projects & Implementation Manager.

• Ensure all data on the Client database for your contracts and those of your team is accurate and up to date liaising with the Operations Administration Manager as necessary.

• Be friendly, helpful and polite to any members of the public or clients you come in contact with.

  Sales Opportunities

• Be aware of sales opportunities.
• Provide quotes for one off jobs or additional services with the Operations Director guidance