Question
In: Operations Management
Your company received a letter from Mrs. Mirvat Amin in which she complained that the microwave...
Your company received a letter from Mrs. Mirvat Amin in which she complained that the microwave she bought a month ago from your store does not work. In her complaint letter, she asked for either a new microwave or a full refund. Since the microwave has a one-year warranty, your company can meet Mrs. Amin’s request and replace the defective product.
Write an adjustment letter to Mrs. Mirvat Amin in which you inform her about the good news. The letter should be 150-400 words. It should be sent out on April 1, 2020
Mrs. Mirvat Amin’s address is: 546 Zayed Road Dubai, UAE Your company’s letterhead is RAWN Group 647 Emirates Road Dubai, UAE Your name is: Najla Fathi General Sales Manager
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Expert Solution
RAWN Group
647 Emirates Road Dubai, UAE
April 1, 2020
Mrs. Mirvat Amin
546 Zayed Road Dubai, UAE
Dear Mrs. Mirvat Amin,
Thank you for writing to us regarding the microwave you have bought from us. We are happy to inform you that the microwave is under the one-year warranty period and hence we have decided to replace the defective microwave.
The microwave purchased by you one month ago from our store is one of our best selling microwave models. If you handle the product with care, it may stay for many years. But sudden voltage fluctuations and careless handling may affect the same just like any other electrical equipment. We request you to use the microwave with caution and switch off it under voltage fluctuations. We also suggest you to consider extending the warranty after the one-year period to reduce the maintenance costs.
It is always a pleasure to serve our customers, please feel free to contact us. We regret the inconvenience caused to you through the defective condition of the product and wish you good times ahead.
Yours Sincerely,
Najla Fathi
General Sales Manager
RAWN Group
keosha answered 7 months agoRelated Solutions
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