Question

Question B3

Recently the employees of Ming News Ltd received a letter from the director of operations, Alex, explaining that a new production plant would be built in the New Bay Area. The letter also stated that about 80% of the employees from the current office would be transferred to the new plant and if employees wanted to volunteer for the transfer, they could inform the human resource manager. Tom, a production trainee, first went to David, the production manager, who had already volunteered to transfer, to discuss with him the benefit and career opportunity at the new plant. David shared with Tom about Alex’s new model of operation in the new office. It will take care of employee satisfaction. The new plant will take care to ensure employees have the best conditions to perform, ranging from free snack bars, sports facilities, a medical clinic, and so on.

Which dimension of organisational culture is Ming News Ltd going to emphasise in the new plant?

Question B4

ABC is a large hotel group with four hotels in the city. Last month, there was an outbreak of a disease in one of the hotels. About ten guests were sick and sent to hospitals for treatment. Luckily, there was no fatal case. Later, it was confirmed that the cleaning work of that hotel had not been done well. The government also investigated the incident that happened in this hotel. The hotel had to close for three days for throughout cleaning work before it could re-open to receive new guests. The hotel appointed Susan Wong, the assistant executive manager, to follow up the case to resolve various problems. She first supervised the cleaning work. Also, she had to investigate the causes leading to the incident and found out who were responsible for such outbreak. Lastly, she would make recommendations to top management on how to avoid the occurrence of similar problem in future.

Based on the above case, identify the Mintzberg's specific managerial role (other than the monitor role) performed by Susan Wong in managing the incident in this hotel group.

Question B5

Google has made some tremendous efforts in going green by slashing their energy usage and supporting green energy projects. For instance, Google has constructed one of the world’s most energy efficient data centers and continuously campaigns for the need for energy conservation and the use of renewable energy sources as well as clean energy products. Google has supported and funded green energy projects by buying and installing numerous windmills and solar panels. It looks for a way to protect the earth’s natural resources.

Based on the above case, identify the approach that Google has applied when going green.(2marks)

Answer 1

Answer B3-

Organizational Culture has Seven dimensions.

1.Detail-oriented

2.Innovative

3.Aggressive

4.Outcome-oriented

5.Stable

6.People-oriented

7.Team-oriented

People Oriented Organization cares a lot about their employees offering them personalized services like Childcare,Sport Facilities.Ming News Ltd is planning to offer similar benefits in their new plant and hence it follows the concept of People Oriented Organization.

Answer B4

Mintzberg suggessted 10 Managerial roles, which are being mentioned below-

1	Figurehead	Interpersonal
2	Leader
3	Liaison
4	Monitor	Informational
5	Disseminator
6	Spokesperson
7	Entrepreneur	Decisional
8	Disturbance Handler
9	Resource Allocator
10	Negotiator

Disturbance Handler is a manager who comes into action where there is sudden halt in the operation. Manager must analyze the problem and suggests solution to resolve the issue. In this case, when hotel gets closed, Susan Wong analyzed the problem and took actions to reslove it and hence she played Disturbance Handler role.