Answer in 250-300 words. What is the difference between ethics and business ethics?

Discuss how you would incorporate communication in your training program (audience would be for orientation, or your team you manage).

Explain what you would do and when you would do it. Also, how would you check for effectiveness?

Answer in 250-300 words. Under what circumstances might a diversified firm choose to divest one of its businesses?

Making decisions on what to do can be difficult if there are many options and different requirements (criteria) that affect the decision. A practical way to help make decisions that involve selecting the best option from many based on how well each option satisfies each criterion is an “advanced prioritization matrix”. Using an example of purchasing a new car, television, cell phone, computer or any other item, construct an “advanced prioritization matrix” showing all options, multiple criteria, weight of each criteria and your scoring for each options against each criterion and the total score for each option. Use the table format in Word or Excel spreadsheet to demonstrate your example.

1. What Would You Do? Case Assignment

Delta Airlines Headquarters

Atlanta, Georgia

All airlines and airports lose bags. After all, they must handle thousands of bags per day, sort through the bags on each plane like a 500-piece puzzle dumped on the table from a just-opened box, and then rush them to the right connecting planes or baggage carousels. The challenging logistics, however, don’t make up for the impact of delays on passengers. There’s the Rabbi flying to Israel, whose lost bag is returned waterlogged, with his belongings covered in black mold. Or the administrative assistant headed to Buffalo, New York, for her cousin’s wedding, whose lost luggage contained her bridesmaid dress and her boyfriend’s tuxedo. She said, “I was in utter despair. I thought: ‘How can I be in this wedding?’ You’re frustrated, you want to cry, and you’re pissed off.” Finally, there’s the Canadian singer who, on finding his $3,500 guitar damaged, sought and was refused payment by the airline. So he exacted his revenge by making a video and posting it on YouTube, where it has been seen 3.5 million times.

In all, 31 million bags are delivered late worldwide each year, or about 1.4 percent. In the United States, 7 people per 1,000 passengers, or roughly 1 per plane, don’t get their luggage on time, and they file 7.5 million mishandled baggage reports a year. Over the last decade, the three largest airlines, American, United, and—yes—Delta Airlines, are the worst offenders. Several key statistics stand out. First, Delta is 30 percent worse compared to the best airlines. Second, 28 percent more bags are delayed today compared to a decade ago. No wonder passengers are frustrated, especially when airlines charge a $25 handling fee for the first checked bag and $35 for the second. Nothing like paying extra to have the airline lose your bags, especially when Delta brings in $952 million a year in bag fees! Third, it costs $15 to transport each bag. Nine dollars is for labor, as ten people touch each bag, between check-in and the baggage carousel. U.S. Airways spends $250 million a year on labor for bags alone, or 11 percent of payroll. Four dollars is for sorting systems such as carousels, conveyors, carts, and tractors. Finally, fuel accounts for the remaining $2. And depending on oil prices, that’s sometimes lower, but in the last three to five years, it has generally been higher. Fourth, besides the customer dissatisfaction and ill will created, delayed luggage costs airlines $90 to $100 per bag, or $3 billion to $4 billion a year.

Passengers are beginning to realize that bag fees bring in much more than the cost to deliver bags, so they have every right to expect Delta to do a better job delivering bags. With advances in technology, clearly there have to be ways to use information technology to track bags and sharply decrease the number of delayed bags. If Amazon can send emails and texts notifying customers when their orders leave the warehouse, arrive at their local airports, and are delivered to their homes, then why can’t Delta do the same thing with luggage that’s supposed to never leave the airport, except in passengers’ hands? Surely there are ways to do this. What information technology changes would have to be made at the counter; behind the counter as bags are sorted and routed to planes; and then on the tarmac, where bags are sorted one last time as they are put on or taken off planes? Grocery stores and Home Depot have been using self-checkout lanes for several years. What kind of information technology would be required to use self-tagging, where passengers put destination tags on their own bags, and would that help the baggage problem or make it worse? Finally, Delta baggage handlers were caught stealing cameras, laptops, iPods, and jewelry from passengers’ bags. If we’re going to use technology to get more bags delivered on time, how can we also use technology to deter theft among our own employees?

If you were in charge at Delta Airlines, what would you do?

Anything about Management Strategies for the global business environment.

WK7 D2 - Corporate Governance and Ethics: A series of decisions

Research the famous business case Dodge vs. Ford Motor Company, in 1919.

This story invites students to think about how a corporation distributes its profits.

Answer the following regarding the story.

Should all returns flow to shareholders, or can managers choose to return profits to stakeholders in terms of lower prices or higher wages?

Should the Corporation be run to maximize the immediately apparent (as opposed to merely short run) benefit of shareholders?

OPM230 (Management Information Systems)

Assignment

International Medical Centre (IMC) is a modern private hospital in Jeddah. IMC caters for a high class of patients. They have very sophisticated equipment for patient diagnosis and treatment. All patient records are stored and can be accessed by any doctor needing to understand patient medical history. IMC needs to deal with competition coming from other private hospitals. You have been asked to advise IMC on how to perform knowledge management in order to have competitive advantage.

(a) Use the knowledge management value chain to explain how IMC could
benefit from knowledge management.

(b) Briefly explain how management could help create a knowledge sharing culture at IMC.

(c) Describe the types of knowledge management systems which could
be used to facilitate knowledge management at IMC.

Identify at least three external control mechanisms. Discuss the role played by each of these.

What do you consider to be a Project Manager’s most important skill? Explain.

Briefly describe each level of the social class ladder. Which area of the social class do you fall into? What are the characteristics that define this part of the social class ladder? Assignment should be 2 full paragraphs

Studies have shown that approximately 75% of managing employees is about relations. This includes recruitment, managing/supervising, rewarding and disciplining employee.

1. What is your organization like most of the time?

2. Have you encountered any of the listed treatment? If so, how was it resolved? (Please do not use organizational/individual names).

how are companies adapting their ethical systems to a global framework?