What strategy would you suggest for a company dealing with high customer churn (and assumedly low customer loyalty), taking into account both attitudinal and behavioral definitions of loyalty? How would you characterize the core problem? How might a loyalty program help?
In: Operations Management
What is a blueprint? and create a service blueprint and customer journey map for a service design of your choice.
I have received a lot of plagiarized answers. Respectively, answer my question with no plagiarism. Thank you :)
In: Operations Management
In: Operations Management
Ashley arranged for a week long ski vacation at an exclusive ski resort. She then visited a local merchant that specialized in ski equipment and ski wear. She sought the advice of a clerk who appeared to be quite knowledgeable about ski equipment, and purchased a new pair of skis, poles, and boots. As she was about to leave the store, she noticed an attractive ski jacket, and asked the clerk if would be suitable for the cold weather she might encounter on her vacation. The clerk suggested that it would be ideal for her ski vacation, and Ashley bought the jacket. Ashley did not use the jacket until she arrived at the ski resort, at which time she immediately went out to the slopes. Within the first hour, she noticed that her wrists had become swollen and irritated where the knitted cuffs of the jacket contacted her skin. She wore the jacket the second day, but found that after skiing for a short time, she had to return to the lodge because her wrists had again become badly irritated and had blistered. Ashley required medical treatment for the injury to her wrists, at which time the injury was determined to be a corrosive chemical that had been used to bleach the knitted cuffs of her jacket. The chemical was one that was normally used to bleach fabric. However, from the evidence, the chemical had not been removed from the material before the cloth was shipped to the manufacturer of the jacket. Neither the manufacturer nor the retailer were aware of the chemical in the cloth, and its existence could not be detected by ordinary inspection. The injury to Ashley's wrists ruined her holiday and prevented her return to work for a week following her vacation. Question Q: Discuss the rights (if any) and liability (if any) of Ashley, the sports clothing merchant, the manufacturer of the jacket, and the manufacturer of the cloth.
In: Operations Management
Describe the role that trust has in a learning relationship. Why do the authors characterize it as “the currency of all commerce”?
In: Operations Management
In: Operations Management
Even though there are new technologies to combat information security incidents, they still occur regularly. Find an article/video about an information security incident. Post a link to the article/video AND discuss it in the forum.
In: Operations Management
can you explain competitive interaction in real estate investment trust (REIT)
In: Operations Management
I am HRD for non profit organisation,
we need to design training program to improve the communication skill between the employees.
for first step Define Objectives of Design
What I have to consider?
Just I need some outlines to start or any example?
Thanks
In: Operations Management
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In: Operations Management
Which of the following statements is correct?
1. Both scientific management and administrative theory
stressed job efficiency through the development of technical
skills.
2. Administrative theory stressed job efficiency through the development of technical skills, while scientific management stressed rules and the structure of the organization.
3. Scientific management stressed job efficiency through the development of technical skills, while administrative theory stressed rules and the structure of the organization.
4. Both scientific management and administrative
theory stressed rules and the structure of the
organization.
In: Operations Management
MARKETING: CONSUMER BEHAVIOR QUESTION
How might you expect the family purchase process change with changes in family structure (e.g., DEWKS vs. TRADITIONAL)? Note: You must address two (different) stages (in detail) of the family decision making process in you answer (choose any product/service). Further, your answer should address the following questions for two different stages of the family decision making process (e.g., problem recognition).
Q1: What are the behavioral issues of interest under each DM stage (2 different stages)?
Q2: How might customer behavior change across these stages because of family influence?
Q3: How might marketers adjusted the marketing mix to respond to these behavior changes?
In: Operations Management
In: Operations Management
Given that companies often struggle with how to use benefits and rewards to support salary structures discuss what options/strategies you believe would boost morale and why, would it boost yours? And, which of these benefits/engagement tools you think would be least effective and why.
In: Operations Management
How would Micron Technology Inc use the information available in the Index of Economic Freedom to support strategic decisions?
In: Operations Management