Question one: (Word count 200 words)

Imagine you are a manager in an organization and one of your employee is in a meeting with you to discuss a situation that he faces at work:

“Sir, can I have 10 minutes of your time? ….. My name is Racha and I’m facing a problem with one of my colleague Ahmed , we are supposed to be working together on a project to market and sell one of our brands, one of our potential customer was asking for detailed information and presentation of our brand product, Ahmed and myself discussed what to do on the phone the beginning of the week to prepare the presentation and to divide the work between us, I believe that we agreed on who is going to do what in the presentation and on parts of the required written document to be sent to the customer.

The set date to meet with the customer is at the end of the week-after two days- I called Ahmed yesterday to make sure that his part is done to add to my part to complete the document and the presentation, but when I called him to inquire about work, he answered me in a way I didn’t like, and said that some of that we agreed on-in our phone conversation- was not his responsibility and it was my responsibility – although I recall from our conversation- that it is his responsibility not mine.

Also he talked to me in a way – I don’t sir how to describe it- like he is ordering me to do things, this is how I felt it.

I think I did my part and he is not working enough to complete his, and now I have to do his part and it is huge and I can’t finish it in two days or we have to postpone the meeting with the client and might lose the contract.

I feel that I’m being treated in a different way than my other male colleagues in the team, although I work very hard and this not fair to be judged in this way because I’m a female employee.

1. Use and apply active listening guidelines to solve this situation- use examples from the case.
2. In your opinion why we use active listening in the above situation- use examples related to the case above.

Note: need to use example from the case for both answers Part A&B and applying the active listening guidelines for part A.

Active listening guidelines are:

1.Give people your attention.

2.Be ready to paraphrase.

3.Use questions if you do not understand.

4.Acknowledge the other persons feelings.

5.Encourage if the other person appears uncertain.

6. Do not react or respond in other ways until it is clear that the other person has finished.

Compare and contrast the concepts of union substitution and union suppression

Case 2 Running Free Dog owners constitute a large target market. Most members share something in common: the desire to let the pet run free and unfettered. If other friendly dogs are nearby and want to play—all the better. The Running Free Dog Park was created to meet this need for owners in the greater Atlanta area. Out-of-home advertising can be the critical component of an IMC program and, in some cases, the primary medium. To help launch the new venture, a local advertising agency created a feeling of expectancy and mystery with a “Running Free Dog Park” campaign. The first billboard displayed a dog tied up with a leash; however, it was only a partial picture. The unfinished nature of the image helps capture interest. Next, the same dog is shown with an unfastened leash and the word “running” appears beneath the pet. In the final billboard, the dog appears unfetters, the leash is gone, and the message “Running Free Dog Park” appears. The billboard displays the services offered, the website address of the park, and the location of the park. In addition to billboards, street kiosks and bus wraps were used to get the message out. Three unleashed dogs in the grass of a park. A dog park can be marketed as a place for pets to run free. The early results of the campaign were positive. Many dog owners became aware of the new park. What followed represented common challenges in marketing communications: sustaining initial interest, moving consumers to action, and building repeat business. In this next phase, dog owners needed to be encouraged to try the facility. They should be led to believe that the price of entry was a value. Then, over time, they can be enticed to make return visits and to offer word-of-mouth referrals to other pet owners. Only if these objectives can be attained will the initial success of the Running Free campaign become validated. 7-48.Define the marketing goals for the second phase of the Running Free Dog Park promotional efforts.

7-49.How would the three-exposure hypothesis or recency theory apply to this advertising program in its initial stages? What about the second campaign after consumers are aware of the dog park?

7-50.Which traditional advertising media should the marketing team use for the second campaign? Discuss the pros and cons of each in terms of the Running Free Dog Park campaign and the desire to stimulate trial usage.

7-51.How could social media and nontraditional media be used to supplement a traditional media campaign in this circumstance?

7-52.Design a newspaper ad and an out-of-home ad that will be placed at Little League baseball parks in the area. Explain why having these two ads in different media is better than having two ads within the same media.

Problem 13: Sam's Cat Hotel operates 52 weeks per year, 6 days per week, and uses a continuous review inventory system. It purchases kitty litter for $11.70 per bag. The following information is available about these bags.

Demand = 90 bags/week

Order Cost= $54/0rder

Annual Holding cost = 27% of cost

Desired cycle-service level = 80%

Lead time = 3 weeks (18 working days)

Standard deviation of weekly demand = 15 bags

Current on-hand inventory is 320 bags, with no open orders or backorders.

Suppose that Sam's Cat Hotel in Problem 13 uses a P system instead of a Q system. The average weekly demand is d = 90 bags and the standard deviation of the weekly demand is σ= 15 bags.

a. What P (in weeks) and T should be used to approximate the cost trade-offs of the EOQ?

b. How much more safety stock is needed than with a Q system?

c. It is time for the periodic review. How much kitty litter should be ordered?"

Discuss the contribution of Frederic Taylor, Frank & Lillian Gilbreth, Henri Fayol, and Elton Mayo to management revaluations. Please explain the applications of their managerial approaches

Q6: Discuss structured problems, programmed decisions, unstructured problems, and nonprogrammed decisions- Give examples. (200-250 words)

2. A Multi-Item (Summated Scale) Consist of a number of closely related items (questions or statements) whose responses are combined into a composite score to measure a construct. Explain the benefits of measuring a construct with a multi-item scale as opposed to a single item scale in the context of an interview or questionnaire

3. Explain what is wrong with the following interview question and propose a solution to the problem you identify (i.e., re-write the question). (4 points)

a. Considering the high rate of childhood obesity and the fact that many Canadians eat fast food, don’t you think that fast food advertising in Canada should be banned?

b. Given the increased incidence of morbidity and mortality associated with gun ownership would you support increasing regulation of gun ownership and increased security in gun storage?

4. We are developing an online test to give to job applicants to measure their suitability for a sales position and one of key attributes for a good salesperson is ‘proactiveness’. To measure this, we have decided to use 24 different questions. Explain how you would use split-half reliability to ensure the questions were a reliable measure?

5. We are developing an online to give to job applications to measure their suitability for a sales position and one of the key attributes for a good salesperson is emotional intelligence. We plan to use Trait Emotional Intelligence Questionnaire (TEIQue) to measure emotional intelligence. Explain how and why you would use convergent validity to validity the TEIQue before using it?

6. An IT company operating in Atlantic Canada with 4 locations (Charlottetown, Halifax, Moncton, St. Johns) has seen its profits drop in recent years due to decreasing sales numbers. The company’s CEO believes that this is due to employees’ poor sales skills and has hired you to help address this problem. You perform design an experiment where half the sales staff at each location receive three weeks of sales training in the straight-line selling system. After training is completed, you track sales in both stores over a period of six months to assess the impact of sales skills training on store performance. Answer the following:

a. State an appropriate null hypothesis. (1 mark)

b. State an appropriate alternative hypothesis. (1 mark)

c. Describe a Type I error in the context of this study. (1 mark)

d. Describe a Type II error in the context of this study. (1 mark)

e. What is an important step that should have been completed before the experiment was designed? (1 mark)

f. Identify the dependent, independent and mediator variables

7. Comment on the descriptive statistics (i.e., means, standard deviations) and internal consistency reliabilities in the table below adapted from Erdogan and Bauer (2009) and summarize the correlation results, taking into account the strength, direction, and statistical significance of the bivariate relationships. (6 points)

4. What are the major benefits of sustainable purchasing/sourcing for the company?

3. Consider a project having the following activities, time, and cost:

                                                  Normal       Normal       Crash         Crash      Maximum

                        Immediate          Time         Cost         Time          Cost         Time

      Activity      Predecessors      (weeks)          ($)          (weeks)          ($)       Reduced

            a               none                  4            3,000             2            5,000            2

            b               a                        5            5,000             3            8,000            2

            c               a                        4            7,000             4            7,000            0

            d               b                        4            6,000             2            8,000            2

            e               c,d                     8            4,000             6            8,000            2

            f               c                        3            4,000             2            9,000            1

            g               e,f                      4            2,000             2            7,000            2

Assume partial crashing (not all maximum crashing time has to be used) is available.

1. Draw the network diagram. How long does project take using normal time?
2. Which activities should be crashed to reduce the completion time of the project by two weeks? How much is the additional cost? Show all work.

You have just been hired as the Labour Relations Coordinator at a public sector organization. Today, your manager has just informed you that the next round of collective bargaining with the union begins on September 1st, 2020. She has asked you to put together a comprehensive planning document for the CB process. She wants to see all work tasks, work tasks assigned to people (positions), resources needed to complete tasks and timelines. She suggests that you prepare this planning document in a chart/table/schematic format.

Please read and react to the current event article in the "Workers in Industry". Your response should be at least 6 sentences.

**Explain how you could practically deal with the requirements.**

OSHA publishes guide to restroom access for transgender workers

WASHINGTON – The Occupational Safety and Health Administration today published a Guide to Restroom Access for Transgender Workers. The publication provides guidance to employers on best practices regarding restroom access for transgender workers. The guide was developed at the request of the National Center for Transgender Equality, an OSHA Alliance partner that works collaboratively with the agency to develop products and materials to protect the safety and health of transgender workers.

OSHA's Sanitation standard requires that all employers under its jurisdiction provide employees with sanitary and available toilet facilities, so that employees will not suffer the adverse health effects that can result if toilets are not available when employees need them.

"The core principle is that all employees, including transgender employees, should have access to restrooms that correspond to their gender identity," said Assistant Secretary of Labor for Occupational Safety and Health Dr. David Michaels. "OSHA's goal is to assure that employers provide a safe and healthful working environment for all employees."

Many companies have implemented written policies to ensure that all employees–including transgender employees–have prompt access to appropriate sanitary facilities. The core belief underlying these policies is that all employees should be permitted to use the facilities that correspond with their gender identify. For example, a person who identifies as a man should be permitted to use men's restrooms, and a person who identifies as a woman should be permitted to use women's restrooms.

The publication includes a description of best practices and also makes employers aware of federal, state and local laws that reaffirm the core principle of providing employees with access to restroom facilities based on gender identification.

Under the Occupational Safety and Health Act of 1970, employers are responsible for providing safe and healthful workplaces for their employees. OSHA's role is to ensure these conditions for America's working men and women by setting and enforcing standards, and providing training, education and assistance.

1. Define each of the four business strategies (Differentiation, Low-cost, Speed, and Market focus).

2. Identify skills and resources required by each business strategies.

3. Discuss the benefits and risks of adopting each of the business strategies.

•What is a freight recession?

•How is a freight recession different from an economic recession?

•What causes freight recessions?

•Last freight recessions?

•How freight recessions end?

Please answer with paragraph

In the planning of the monthly production for the next four months, in each month a company must operate either a normal shift or an extended shift (but not both) if it produces. It may choose not to produce in a month. A normal shift costs $100,000 per month and can produce up to 5,000 units per month. An extended shift costs $140,000 per month and can produce up to 7,500 units per month.

The cost of holding inventory is estimated to be $2 per unit per month (based on the average inventory held during each month) and the initial inventory is 3,000 units (i.e., inventory at the beginning of Month 1). The inventory at the end of month 4 should be at least 2,000 units. The demand for the company's product in each of the next four months is estimated to be as shown below:

Production constraints are such that if the company produces anything in a particular month it must produce at least 2,000 units. The company wants a production plan for the next four months to meet its demands. Formulate an integer programming model to solve the problem at minimum cost.

Compare and contrast the following methods of job evaluation: ranking, classification, factor comparison, and point method. Please cite your sources in APA format and respond to three of your classmates’ postings.