The owner of a condominium unit also owned an exclusive use parking space on a surface lot facing a sidewalk and street. The owner rented the space to his friend, who parked her chip wagon in the space. She sold french fries and soft drinks to the public from the location. The other residents of the condominium objected. Advise the unit owner of his rights (if any), and the rights of the other residents.
In: Operations Management
Describe in your own words each of the digital marketing strategies listed in Figure 8.8. (Interactive marketing, Content and native marketing, Location-based advertising, Remarketing, Behavioral targeting, Blogs and newsletters, E-mail marketing)
Assume you are an intern working in the digital marketing department of a small chain of sporting goods stores in the South. Describe how you could use each of the digital marketing strategies in a digital marketing campaign. Be specific.
In: Operations Management
The long Life Insurance Company receives applications to buy insurance from its salespeople, who are specially trained in selling insurance to new customers. After the applications are received, they are processed through a computer. The computer is programmed so that it prints messages whenever it runs through an item that is not consistent with company policies. The company is concerned with the accuracy of the training that its salespeople received, and it contemplates recalling them for more training if the quality of their performance is blow certain limits. Five samples of 20 applications received from specific market areas were collected and inspected with the following results:
| Sample | No. of Applications with Errors |
| 1 | 2 |
| 2 | 2 |
| 3 | 1 |
| 4 | 3 |
| 5 | 2 |
(1) Find the sample size and average error rate.
(2) Compute three-sigma control limits.
(3) Draw the control chart(s).
(4) There are two new samples were taken each with 20 applications. Four and five applications were found to have mistakes, respectively. Without re-computing the control limits, is the training process out of control?
(5) Is there a need for recalling the sales force? Explain.
In: Operations Management
After finishing university, Mariette is looking for a job. She
checks for job advertisements on several large, well‐known, and
reputable online sources, and pursues a few lesser‐known sources on
the recommendation of several of her former professors. After
submitting what seemed like endless resumes, Mariette received
several interview offers, one of which was particularly appealing
to her, since it was for an entry‐level position in a company she
had always wanted to work for. The interview process went well, and
she received several job offers, including one from the company she
wanted to work for. During that interview, Mariette was promised
that the job would involve a lot of independent work and
responsibility for projects after an initial training period of
three months. This statement, combined with the fact that she had
wanted to work for the company for a long time, led Mariette to
accept the job offer. Once she had signed the employment contract
and had begun work, she went through the initial training period,
but her responsibilities didn’t change, and she began to find her
work limiting. She also began to notice that some of the employees
at her level who had started around the same time she had started
were being promoted ahead of her. Several were not as qualified as
Mariette. She noticed that all of the employees receiving
promotions were men. While this was occurring, the office support
staff, all of whom were unionized, were trying to renegotiate their
contract. The bargaining went badly, and there was a short strike
lasting three days. The situation was resolved, but things were
tense for a little while, especially since the support staff had
been picketing directly outside of the entrance to the office. By
this time, Mariette had worked for her company for a little over
two years. One day, she was called into her supervisor’s office and
was told she was being let go. She was also told that this was
effective as of the end of the work day on that day. No cause was
given. Mariette was very surprised, and angry. After discovering
that she would get no further pay after the day of her termination,
Mariette decided to take legal action.
Analyze the situation and advise Mariette on how she should
proceed?
In: Operations Management
Explain to someone that hasn’t taken Quality Management what Statistical Process Control is about and how it is conducted.
In: Operations Management
Explain to someone that hasn’t taken Quality Management what the method House of Quality is about and how it is conducted.
In: Operations Management
A group of music lovers in a large urban area incorporate a company, Mozart Holdings Ltd., in order to purchase land and build a music hall that they claim will be “a glittering jewel in the cultural crown” of the city.
The corporation selects an architectural firm that will design
the building, a construction company that will construct the music
hall, and chooses other suppliers who will provide goods and
services necessary to the planning and development of a unique
structure. One of the contracts that Mozart enters into is with an
artist, Paige Presley, who is commissioned to produce an artistic
work for the main lobby of the music hall. Presley is to be paid
the sum of $50 000 for the work, and Mozart stipulates that the
work is to be in any medium, but it must be permanently affixed to
the north wall of the lobby, and must be of a size no less than 10
metres by 15 metres. The artist and the corporation enter into a
written contract whereby the artist agrees to create the artistic
work, warrants that it is her original work, and transfers the work
to Mozart Holdings Ltd., in consideration of payment of the
agreed‐upon contract price. No mention is made of moral rights.
Presley designs and creates an artistic work that is an abstracted
representation of musicians, musical instruments and musical notes
on a scale. The work is created out of a series of more than two
hundred 30 cm by 30 cm ceramic tiles that are made by the artist by
hand and fired in her kiln in her studio. The artist and two
assistants install the work on the north wall of the lobby, in time
for the official opening of the music hall. The work is titled “The
Song of Ages.” Presley attends the official opening for the music
hall, at which many dignitaries are present. Media representatives
are present, and photographers take pictures of the lobby, the
people present, and Presley’s artistic work. At a table in the
lobby, Presley notices a brochure that solicits funds from donors,
asking them to contribute to the operation of the music hall.
Donors are promised various “gifts” for donations at different
levels of giving, ranging from music CDs for donations of $50 to
$100, up to the “benefactor” level. Those who make a donation at
the benefactor level will have their name inscribed in one of the
tiles that form the work “The Song of Ages.”
Presley is incensed and embarrassed that her art would be defaced
in this fashion. She considers commencing a court action, seeking
an injunction. Evaluate the situation and advise what chances of
success she has and on what grounds?
In: Operations Management
Last-mile providers often advertise very fast speeds, but users rarely see speeds as high as advertised rates. Search online to find a network speed test and try it from your home, office, mobile device, or dorm. How fast is the network? If you’re able to test from home, what bandwidth rates does your ISP advertise? Does this differ from what you experienced? What factors might account for this discrepancy?
In: Operations Management
Below is a list of topics for you to select from for your Management project:
In: Operations Management
Write up to two pages. What are the issue and holding of the case Disney not paying the women the same as men?
In: Operations Management
A company wants to calculate some metrics for benchmarking
purposes. Use the table below to calculate the single factor
productivity for Equipment, Material, Human Capital, and Energy. As
well, calculate the total factor productivity. Do the calculations
for both the Company and the Competitor. Show all of your work in
the space below; correct by unsupported answers will be assigned a
score of zero. Provide a verbal conclusion of your
findings.
| COMPANY [$1000s] | COMPETITOR [$1000s] | |
| Equipment | 70,000 | 85,000 |
| Material | 130,000 | 165,000 |
| Human Capital | 13,000 | 18,000 |
| Energy | 4,300 | 9,100 |
| Sales | 650,000 | 720,000 |
In: Operations Management
What risks does a firm face by leaving software “unpatched?” Provide a real-world example. What risks does it face if it deploys patches as soon as they emerge? How should a firm reconcile these risks?
In: Operations Management
1. Which statement is TRUE about public and private-employee unions?
a.Only private-employee unions can call strikes, and these unions tend to contribute less for their health insurance premiums.
b.Only private-employee unions can call strikes, while public-employee unions tend to contribute less for their health insurance premiums.
c.Only public-employee unions can call strikes, and these unions tend to contribute less for their health insurance premiums.
d.Only public-employee unions can call strikes, while private-employee unions tend to contribute less for their health insurance premiums.
2. Over 90% of all families with small children are two-earner households. False/True
3.What types of industries have been outsourced from the United States because of international trade?
a.industries that require cell-phone connectivity
b.industries that require highly skilled workers
c.industries that require a large amount of labor
d.industries that require a high degree of technology
4. Factory jobs are no longer plentiful in the United States. This is due to all of these EXCEPT:
a.growth in international trade.
b.more foreign direct investment into the United States.
c.the transformation of the manufacturing process through the growth of the Internet.
d.a shift to service industries.
5. A monopsony is a labor market with one employer. False/True
In: Operations Management
In: Operations Management
Anderson, Burton and Cummings are partners in an import
partnership, which carries on business by importing manufactured
products from various areas of the world, mostly Southeast Asia,
and then selling them to numerous retailers in Ontario. They have
been in partnership for less than a year. They have a very short
written Partnership Agreement, which sets out a few of the terms
regarding their relationship—for example, the ratio of profit
sharing (each receives one‐third) and the prohibition of personal
use by partners of any of the partnership assets. The written
agreement also states that a partner may not negotiate a contract
on behalf of the partnership in an amount greater than $10 000
without the approval of the two other partners. The three partners
develop plans for expanding their business operations and explore
ways of obtaining a loan of capital that will permit them to
increase imports by a significant amount. Dilbert and Evans advance
a loan to the partnership of a significant amount. Under the loan
contract, it is agreed that the creditors, Dilbert and Evans are to
be paid a share of the profits of the firm based on the proportion
of the capital they provide. Also, the loan incorporates the
Partnership Agreement by reference and states that Dilbert and
Evans must observe that agreement. The lenders have some control on
how their loan of capital is to be used in the business. Dilbert
and Evans never refer to themselves as partners in the firm. They
consider their loan an investment in the business and expect to
recover a good return on their investment. Cummings meets Foster, a
clothing manufacturer, and enters into a contract to import $50 000
worth of goods. Cummings signs the contract on behalf of the firm,
and Foster is unaware of the limitation on Cummings’ authority. The
partnership is experiencing serious financial difficulty and
defaults in payment to Foster, as well as other creditors. Foster
sues everyone on the debt. He commences an action against Anderson,
Burton and Cummings (A, B and C) and includes the lenders, Dilbert
and Evans (D and E), claiming that they were dormant partners,
liable for the firm’s debts.
Analyze the legal implications of this situation and advise the
parties involved.
In: Operations Management