Question

In: Operations Management

According to Goleman, how do some companies identify Star Performers in their organizations?

According to Goleman, how do some companies identify Star Performers in their organizations?

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Expert Solution


Emotional intelligence plays a significant role in the overall performance of the organization. According to Goleman, studies of the outsourcing performance in an organization represent that approx two-thirds of the abilities setting the stars' performance lies in emotional intelligence. Some companies identify Star performance in their organization by evaluating emotional intelligence. They have employed trained psychologists for developing the " Competency Model" for assisting them in identifying, training as well as promoting the start performance. It determines the personal capabilities droving the outsourcing performance in the company. The star performance is defined by emotional intelligence. if there is level of emotional intelligence in higher in the company, star performance level is grater. For this, the organization asked the senior manager to identify the capabilities that typified the most outstanding leaders of the organization. The emotional intelligence components include self-awareness, self-regulation, motivation, empathy, and social skill.


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