The general thrust of consumer protection legislation has been to provide accurate information or disclosure of essential terms to the buyer. Has consumer protection legislation generally met this goal?

Explain the concept of Tension Management. Discuss how managers can leverage tension management as an effective tool to gauge productivity of employees.

1. Errors with Pronouns - Faulty Agreement

Pronouns are words that take the place of nouns, noun phrases, or other pronouns. Pronouns can be the subject of a sentence, the object of a sentence, or in the possessive case. A pronoun should agree in number and gender with its antecedent. An antecedent is the word the pronoun stands for. The following is one rule for pronouns.

Rule: Use the singular pronoun with "everyone," "anyone," and "each."

Incorrect: Each player on the girls’ soccer team wants their coach to play them in the championship game.

Correct: Each player on the girls’ soccer team wants her coach to play her in the championship game.

Directions: Click on the blank lines that follow and select the pronoun that agrees with its antecedent.

Swamp Coffee

The Greatest Toronto-Based Band in History

Fan Trivia

1. The band members refuse to reveal how the band got its/their name. Each of the popular theories has its/their merits, but the general public may never know the truth.

2. A local music critic claimed she/her will never forget the first time hearing this band's music. The sound is unique, making it hard to classify. When asked why there are no vocals, lead guitarist Halil Shafak says the message is in the music itself/themselves. .

3. Halil writes most of the songs alone in the studio.He/Him and bass guitarist Seth Spence then rework the songs together.

4. Near the end of the autumn 2013 concert tour, drummer Maya Creedy temporarily quit the band when Halil yelled at her/she for improvising too much. Halil later apologized to Maya and she/her rejoined the band. At the time, she told reporters that she felt bad for Halil because no one is more misunderstood than he/him .

5. Fans designed the band's last three album covers. Each of the winning designers received free concert tickets and had her/our picture taken with the band.

6. When asked if he would ever break up the band and go solo, Halil said the other members of the band were like family, so he/him could never do that to them/they.

The owner of a condominium unit also owned an exclusive use parking space on a surface lot facing a sidewalk and street. The owner rented the space to his friend, who parked her chip wagon in the space. She sold french fries and soft drinks to the public from the location. The other residents of the condominium objected. Advise the unit owner of his rights (if any), and the rights of the other residents.

Describe in your own words each of the digital marketing strategies listed in Figure 8.8. (Interactive marketing, Content and native marketing, Location-based advertising, Remarketing, Behavioral targeting, Blogs and newsletters, E-mail marketing)

Assume you are an intern working in the digital marketing department of a small chain of sporting goods stores in the South. Describe how you could use each of the digital marketing strategies in a digital marketing campaign. Be specific.

The long Life Insurance Company receives applications to buy insurance from its salespeople, who are specially trained in selling insurance to new customers. After the applications are received, they are processed through a computer. The computer is programmed so that it prints messages whenever it runs through an item that is not consistent with company policies. The company is concerned with the accuracy of the training that its salespeople received, and it contemplates recalling them for more training if the quality of their performance is blow certain limits. Five samples of 20 applications received from specific market areas were collected and inspected with the following results:

(1) Find the sample size and average error rate.

(2) Compute three-sigma control limits.

(3) Draw the control chart(s).

(4) There are two new samples were taken each with 20 applications. Four and five applications were found to have mistakes, respectively. Without re-computing the control limits, is the training process out of control?

(5) Is there a need for recalling the sales force? Explain.

After finishing university, Mariette is looking for a job. She checks for job advertisements on several large, well‐known, and reputable online sources, and pursues a few lesser‐known sources on the recommendation of several of her former professors. After submitting what seemed like endless resumes, Mariette received several interview offers, one of which was particularly appealing to her, since it was for an entry‐level position in a company she had always wanted to work for. The interview process went well, and she received several job offers, including one from the company she wanted to work for. During that interview, Mariette was promised that the job would involve a lot of independent work and responsibility for projects after an initial training period of three months. This statement, combined with the fact that she had wanted to work for the company for a long time, led Mariette to accept the job offer. Once she had signed the employment contract and had begun work, she went through the initial training period, but her responsibilities didn’t change, and she began to find her work limiting. She also began to notice that some of the employees at her level who had started around the same time she had started were being promoted ahead of her. Several were not as qualified as Mariette. She noticed that all of the employees receiving promotions were men. While this was occurring, the office support staff, all of whom were unionized, were trying to renegotiate their contract. The bargaining went badly, and there was a short strike lasting three days. The situation was resolved, but things were tense for a little while, especially since the support staff had been picketing directly outside of the entrance to the office. By this time, Mariette had worked for her company for a little over two years. One day, she was called into her supervisor’s office and was told she was being let go. She was also told that this was effective as of the end of the work day on that day. No cause was given. Mariette was very surprised, and angry. After discovering that she would get no further pay after the day of her termination, Mariette decided to take legal action.

Analyze the situation and advise Mariette on how she should proceed?

Explain to someone that hasn’t taken Quality Management what Statistical Process Control is about and how it is conducted.

Explain to someone that hasn’t taken Quality Management what the method House of Quality is about and how it is conducted.

A group of music lovers in a large urban area incorporate a company, Mozart Holdings Ltd., in order to purchase land and build a music hall that they claim will be “a glittering jewel in the cultural crown” of the city.

The corporation selects an architectural firm that will design the building, a construction company that will construct the music hall, and chooses other suppliers who will provide goods and services necessary to the planning and development of a unique structure. One of the contracts that Mozart enters into is with an artist, Paige Presley, who is commissioned to produce an artistic work for the main lobby of the music hall. Presley is to be paid the sum of $50 000 for the work, and Mozart stipulates that the work is to be in any medium, but it must be permanently affixed to the north wall of the lobby, and must be of a size no less than 10 metres by 15 metres. The artist and the corporation enter into a written contract whereby the artist agrees to create the artistic work, warrants that it is her original work, and transfers the work to Mozart Holdings Ltd., in consideration of payment of the agreed‐upon contract price. No mention is made of moral rights. Presley designs and creates an artistic work that is an abstracted representation of musicians, musical instruments and musical notes on a scale. The work is created out of a series of more than two hundred 30 cm by 30 cm ceramic tiles that are made by the artist by hand and fired in her kiln in her studio. The artist and two assistants install the work on the north wall of the lobby, in time for the official opening of the music hall. The work is titled “The Song of Ages.” Presley attends the official opening for the music hall, at which many dignitaries are present. Media representatives are present, and photographers take pictures of the lobby, the people present, and Presley’s artistic work. At a table in the lobby, Presley notices a brochure that solicits funds from donors, asking them to contribute to the operation of the music hall. Donors are promised various “gifts” for donations at different levels of giving, ranging from music CDs for donations of $50 to $100, up to the “benefactor” level. Those who make a donation at the benefactor level will have their name inscribed in one of the tiles that form the work “The Song of Ages.”
Presley is incensed and embarrassed that her art would be defaced in this fashion. She considers commencing a court action, seeking an injunction. Evaluate the situation and advise what chances of success she has and on what grounds?

Last-mile providers often advertise very fast speeds, but users rarely see speeds as high as advertised rates. Search online to find a network speed test and try it from your home, office, mobile device, or dorm. How fast is the network? If you’re able to test from home, what bandwidth rates does your ISP advertise? Does this differ from what you experienced? What factors might account for this discrepancy?

• Below is a list of topics for you to select from for your Management project:

• Organizations as Open Systems
• Measuring Job Satisfaction
• Techniques for Changing Employee Attitudes
• The Role of Non-work Activities in Work Behavior
• Implications of Selective Perception for the Communication Model
• Pay Secrecy and Employee Motivation
• Choosing Between Individual and Group Decision Making: A Manager's Guide
• Defense Mechanisms and Employee Behavior
• The Contribution of the Hawthorne Studies to the Study of Management
• Strengths and Weaknesses of Committee Decision Making
• Methods for Overcoming resistance to Change
• the Impact of Automation and Repetitive Tasks on Workers
• Defining and Understanding Conflict, Cooperation, and Competition
• Differences Between Male and Female Leadership Styles
• "Discipline": A Dirty Word in the 2000s?
• Drug and Alcohol Abuse in Organizations
• Managing Interdepartmental Conflicts
• Is There a Decline in the Motivation to Manage?
• The Changing Work Force: Implications for Management
• Employee Assistance Programs
• The Changing Work Force: Impact on Human resource Management
• The Application of Quantitative Management Theories
• The Role of Labor Unions in the 2000s
• Business Ethics: "Do Unto Others as You Would Have Them do Unto You" verses "Do it Before Someone Else Does"
• Organizational Behavior Modification
• Designing Effective Work Teams
• Managing Resistance to Organizational Change
• Ethical and Legal Obligations of Members of Boards of Directors
• Ways of Determining Effective Spans of Control
• Total Quality Management: Is it working?
• A Study of Employee Relations in a U.S. Based Japanese-Owned Factory
• A Review of the Japanese Concept of Lifetime Employment and the Employment of Women in Japanese Organizations

• Management Project: Students will submit a written analysis of a selected topic. The paper will be typed, double spaced and the content of the paper will be between 3 - 5 pages in length. The title page, abstract and work cited pages do not contribute to the length. The paper must be submitted in MLA or APA format . The paper should be grammatically correct and free from typographical and spelling errors. There will be at a minimum of three (3) different references, (wikipedia and is not an acceptable reference).Footnotes and bibliography, where required must be presented in acceptable format.

Write up to two pages. What are the issue and holding of the case Disney not paying the women the same as men?

A company wants to calculate some metrics for benchmarking purposes. Use the table below to calculate the single factor productivity for Equipment, Material, Human Capital, and Energy. As well, calculate the total factor productivity. Do the calculations for both the Company and the Competitor. Show all of your work in the space below; correct by unsupported answers will be assigned a score of zero. Provide a verbal conclusion of your findings.

What risks does a firm face by leaving software “unpatched?” Provide a real-world example. What risks does it face if it deploys patches as soon as they emerge? How should a firm reconcile these risks?