Example

Critical thinkers make sure they fully understand something before they judge it.

My Application: Instead of criticizing every comment I hear in class, I will give all comments fair consideration.

1. Critical thinkers don't feel they need to be right about everything.

My Application:

2. Critical thinkers make sure they fully understand something before I judge it.

My Application:

3. Critical thinkers demand evidence before they will believe something.

My Application:

4. Critical thinkers are willing to criticize a popular belief if it is the right thing to do.

My Application:

5. Critical thinkers see things in shades of gray rather than in black and white

My Application:

6. Critical thinkers would rather find a solution that benefits everyone than get their own way.

My Application:

Neve Commercial Bank is the only bank in the town of​ York, Pennsylvania. On a typical​ Friday, an average of 8 customers per hour arrive at the bank to transact business. There is one teller at the​ bank, and the average time required to transact business is 3 minutes. It is assumed that service times may be described by the negative exponential distribution. A single line would be​ used, and the customer at the front of the line would go to the first available bank teller. If a single teller is​ used:

f) CEO Benjamin Neve is considering adding a second teller? (who would work at the same rate as the? first) to reduce the waiting time for customers. He assumes that this will cut the waiting time in half.

g) If a second teller is? added, the average time a customer spends in the queue? = ____ minutes?

h) If a second teller is? added, the average number of customers in the queue? =??____ customers.

I) If a second teller is? added, the average time a customer spends in the system? = _____minutes

j) If a second teller is? added, the average number of customers in the system? =?? customers?

n general, what can companies (and not just Volkswagen) do to prevent scandals such as the one Volkswagen faces? List and explain two specific actions that companies can take to avoid this type of problems. (Be specific – for example: don’t recommend “just be honest” as this lacks detail and it might not be as easy as it sounds, as evidenced by the many scandals in this industry)

Develop a SWOT Analysis for Bayerische Motoren Werke (BMW) Group, 2013. Strategic Management Cases. 10 Internal Strengths, 10 Internal Weaknesses, 10 Opportunities and 10 External Threats. Also I need to create my own Vision and Mission statement for Bayeische Motoren Werke (BMW) Group, 2013.

Objective

This assignment examines the importance of the cost of quality to an organization. Through this, we will gain a better understanding of how we can measure the cost of quality in an organization and what benefits can be gained from the cost of quality.

Scenario

This is a true story that dominates the global media in 2019/20 and shook an established and trusted company to its core. More details are easily available online but the following summary was taken from Wikipedia.

The Story

Boeing is a major airline manufacturer. The introduction of it’s new Boeing 737 Max plan resulted in 346 deaths.

The Challenge

In March 2019, aviation authorities around the world grounded the Boeing 737 Max passenger aircraft after two new airplanes crashed within five months of each other, killing all 346 people aboard. After the first accident, Lion air Flight 610 on October 29, 2018, investigators determined that the MAX's new Maneuvering Characteristics Augmentation System  (MCAS), which was omitted from flight manuals and crew training, automatically and repeatedly forced the aircraft to nosedive.

The Response

In April 2019, Boeing admitted that MCAS played a role in both accidents. In October, the Indonesian authorities concluded that problems with airplane design, certification, maintenance, and flight crew actions contributed to the Lion Air accident. In November 2019, the FAA revoked Boeing's authority to issue airworthiness certificates for individual MAX airplanes. In December 2019, the U.S. House of Representatives criticized the FAA and Boeing for their inaction despite known risks.

in December 2019, Boeing ousted its CEO over mismanagement of the crisis. Airlines canceled 183 orders for the MAX in 2019. In January 2020, Boeing halted production until regulators clear the airliner to fly again. Boeing revealed derogatory messages between its employees, sent during certification, about the MAX design, FAA regulation, and Lion Air's request for flight simulator training. Boeing estimated the grounding and production suspension will result in an additional $6.3 billion to produce the aircraft, reducing the margin of the 737 program in the future, with $18.4 billion in total future losses arising from the grounding.

Deliverables

Analyze the above scenario using the 4 Costs of Quality given below:

• Appraisal cost
• Prevention cost
• Internal failure cost
• External failure cost

Your detailed analysis and report should reflect:

• Root cause(s) of the issue
• What should have been done to prevent the current situation?
• What was done to turn the situation around?
• How did Boeing officials manage this crisis?

international business

When evaluating which foreign markets to serve, a company must consider certain variables that influence the location-specific costs and benefits of serving those markets. Identify several of the most important variables to consider and the implications of each on potential profitability.

To what extent do you think competition led to the Volkswagen scandal?

SCENARIO:

You are a salesperson(s) for a gadgets manufacturer.

Your company develops items for college student dorms.

You have an appointment with the General Manager of the Fanshawe College Campus Store

Product -Keurig K Mini Plus Single Serve Coffee Maker

Determine which of the 4 Sales Presentation Methods you will use: (refer to page 467 at end of text)

1.Memorized (canned)

2.Formula (persuasive selling)

3.Interactive need-satisfaction

4.Problem Solving

Write which method is used and 1-2 (400-500 words) paragraphs outline the Sales Presentation you will use.

Note: You must include the actual wording

you would say/pitch to the Fanshawe Store Manager.

Sales Objections are the reasons that prospects (customers) give for not wanting to buy.

List 2 anticipated Sales Objections the Fanshawe Store Manager may have and how you will overcome the sales objection

"With the information you now have, how would you suggest improving projects that you have worked on?"

Do research to find out more about DEF CON, one of the world’s largest hacker conventions, held annually in Las Vegas, Nevada. Who attends this conference, and what sort of topics are covered? Is there value in IS security professionals attending this conference? Why or why not?

Write a memo for 120 words to the accounting department asking them to attend a training scheduled on Saturday to learn about the new software the company has adopted. Write a memo to accounting department telling them what to be done.

Memo Template

Suppose we have two ways to source a product. One way is from the local supplier, while a second way is from a distant supplier.

The terms and parameters for each source are as given in following table:

Suppose demand for the component is μ=500/week; σ=100/week. (Assume normally distributed demand)

Suppose we have a holding cost of h=$0.01/week. This applies to all inventory in the system.

1. Compute the total landed cost per unit (equal to the procurement cost plus transportation cost plus holding cost for pipeline stock) for each source.

2. Suppose we source from a single supplier, and suppose we assume a periodic review policy with r = 1 week; suppose we have a shortage cost π = 0.30/unit.

What is the base stock for each option that minimizes the expected costs?

3. Suppose we follow the base stock policy calculated in Question 2.

What is the expected total cost per week for each option?

The expected total cost is the sum of the procurement cost, the transportation cost, the inventory holding cost for the pipeline inventory plus the cycle stock and safety stock, and the shortage cost.

4. Suppose we implement a dual sourcing strategy, and we place a standing order with the distant supplier for 350 units per week.

Suppose it is Jan. 7, 2019, which is a review epoch at which we place an order to the local supplier. The prior orders from both the local and distant supplier have been received and the inventory on hand is 1000 units.

There are two orders in process with the local suppler: an order for 75 units to be delivered on Jan. 14, and on order for 100 units to be delivered on Jan. 21. In addition, under the terms of the standing order, the distant supplier will deliver 350 units on Jan. 14, Jan. 21, Jan. 28, etc.

Suppose the base stock level for the local supplier is 2370.

How much is the local supplier order on Jan. 7 for delivery on Jan. 28?