Question

Managing Conflict

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Discuss an example of a situation involving conflict between two employees or an employee and management, and discuss the methods used to resolve it, and whether they were successful.

Answer 1

To resolve the conflict the between 2 employees or ana employe and an organizartion follwing are the ways that can be used-

1) Unilateral Decision- Always show strength and reolve the conflict.

2) Persuasion-  Persuading someone to do something that they may not want to do is undoubtedly a skill that can be learnt.

3) Haggling/Bartering- Most of us haggle when we go to the markets, where it is the norm. In the UK we sometimes haggle when we want to agree on something and we believe we are negotiating, but we are not, we are haggling.

Haggling is a sound method for conflict resolution, but don’t believe that it is negotiating.

4) Arbitration- Not something we hear much of in the UK Grocery Industry unless the ‘Competitions and Markets Authority’ are involved. Occasionally you might hear, ‘Let’s get another perspective on this’, which is very valid. It is an effective method of resolving a conflict.

5) Postponement- Our observations of learners on our negotiation skills training course, for instance, is that most people looking to resolve a conflict opt for agreeing that a plan will be presented at the next meeting. This is usually a postponement where the two parties come back to the original points once again, with, again little resolution. Sometimes a postponement allows people to ‘cool off’ and/or revisit the problem another way.

6) Problem Solve- Problem-solving is where the majority of conflict resolution takes place. It is a mutually beneficial solution is a great way to solve conflict because both parties usually win.

7) Total Surrender- Total Surrender is where one party gives in to the other party by giving up, waving the white flag and agreeing to the other party’s demands. The advantages of this method are limited; as a result, they are likely reduced to the chance that you might get some payback in a later deal.

8)  Negotiation- This tool is very simple and is a must in any negotiators’ toolbox. If you do something for me, then I will do something for you. We see negotiating as trading. Yes, there’ s a lot more to it. Essentially, therefore, it is about ‘giving to get’. Advantage is both parties can win.

All of these ways are somewhere successful and also have somewhere disadvantages. Nothing is 100%. But these are the ways used for conflict resolution.