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In: Operations Management

What is the purpose and focus of total quality management? What are the social factors that...

What is the purpose and focus of total quality management? What are the social factors that influence organizational performance? Are there any you believe are more important than others?

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Expert Solution

Two major tools for improving qualities of an organization are as follows

Total Quality Management (TQM)

Total quality management can be defined as a process of development, maintenance and deployment of the organisational system which are usually required in all the business processes. It can be further described as a cultural bond between different departments of an organisation for improving the overall quality. It is basically based on the idea of maintaining existing quality standards with continuous efforts in making incremental quality improvements.

Six Sigma

Six Sigma can be defined as an improved version of Total Quality Management. In Six Sigma calculation are based on more precise and pre-plan terms. Six Sigma is also very technical and offers DMAIC which stands for define, measure, analyse, improve, control. This specific term make the Six Sigma more precise and accurate in providing solutions which are measurable.

Some other major tools and factors for improving quality are as follows,

Quality management

Assuring quality metrics is very essential for each and every organisation at manufacturing level. By assuring the quality and creating high quality products, measurement of the matrix related to the quality is very essential as it provides extensive support to the overall structure of the organisation. By maintaining the quality and measuring the specific terms related to quality management inside an organisation with the help of the total quality management as well as different quality management criterias and very beneficial for an organisation to increase their overall productivity as well as efficiency.

Maintenance metrics.

Metering the maintenance metrics of the plant is one of the most body parts reducing the overall cost in production. Maintenance metrics include maintenance of the Machines as well as maintenance of the different parts. By proper maintenance, overall structure of cost invested in manufacturing can be widely reduced and effectiveness and efficiency of the plant can be increased.

Client experience and responsiveness metrics.

Relationship with the clients is the main key thing of any company. By having measurement of the specific term in which relationship with the client is maintained, number of orders as well as number of total relationships with customers directly increase the compatibility as well as productivity the company.

Inventory metrics

Ratio calculation of efficient use of the inventory materials considered as one of the most important measurement for a plant. By reducing the overall inventory used to the goods which are being sold by the company directly increases the efficiency of the company.

Innovation metrics

By measuring overall innovation inside the organisation, and applying this specific measurements into the improvement of the overall Innovation and different aspects of new technological implementations can be very beneficial for an organisation to maintain competitive in the specific segment. These maintenance activities regarding innovation Delhi reduces the overall stress of the manufacturing plant and sometimes provide innovative solutions which benefit the manufacturing unit as well as the whole plant.


Activities are very essential for a plant. By measuring and maintaining the specific type of activities related to management and maintenance inside a plant can directly lead to a more productive manufacturing unit. These listed measurement options are mainly responsible for creating a more effective and efficient working platform for the organisations .With the help of measurement of these metrics, video of any organisation or plant can be increased.

P.S.- Please leave a comment if any explanation is needed.


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