Question

The XEPTON digital services company did a performance appraisal to the workers of the customer care department, in which their job performance was evaluated (regarding quality, quantity, cost, and time) by their immediate supervisor. After the appraisal, there were complaints by the evaluated employees concerning:

- a rating lumping everyone together around the average;

- the existence of personal biases, such as stereotypes, that influenced the ratings.

The top management of XEPTON, analyzed the employees and asked you to look into this matter. XEPTON needs you to classify the two measurement errors and to define two actions to reduce them in the next performance appraisal.

Answer 1

The two measurement errors in the performance evaluation of XEPTON employees were :

a. Single Deficiency focus, where the focus were given more upon the deficiency of the employees instead of focusing on what employee does correctly.

b. No actionables, as in the report the action plan regarding the improvement of skills, performance was not mentioned to give the employees future directions.

Actions to reduce the errors in the next performance appraisal are :

a. Human asset accounting methods for the next performance appraisal where the employees will be evaluated upon number of happy customers as it helps to access the skills and business generated for the company.

b. Using the Management by objective technique where the goals and objectives are set for the employees which will help them to perform well.