In: Operations Management
“Services” often have the connotation of low level, servant like activities. So, such services as cleaning, food provision, delivery, and protective actions are often seen as unsophisticated and marginally partici- patory in the economy. It is said that there is no need to internationalize when others abroad can do it so easily as well, and often at a much lower price.
Yet, others identify top notch trained people
as leading service providers—be it as astronauts, international
lenders, or masters of drone air planes.
They claim that the future belongs to service provi- ders, and that proper understanding and dispersion of services will make the difference between win- ners and losers. Some even feel that the entire agricultural sector will, eventually, change into a service rather than a production field.
For Discussion
1. Where do you see employment and growth occurring?
Today, service is the fastest growing industry. manufacturing has stagnated as there are many competitors and many products to choose from. Products and product quality can be duplicated but service is difficult to duplicate. Hence, having a good service can create a competitive advantage for the company. Service industry also provides lots of employment. Since the per capita income of people around the globe is increasing, many people are willing to spend for having a good time. This results in increased service opportunities. Many people are also busy with work and are not willing to cook food resulting in an offtake of food delivery service business. Third party services offering delivery option to restaurants are also increasing as well as online taxi services. The advent of Internet applications has provided many services with customers who can interact with each other and give and take service. hence service industry is seeing large prospects of employment an growth.