Question

In: Operations Management

1) How a manager in a profit making organization (multinationals or local private) is providing or...

1) How a manager in a profit making organization (multinationals or local private) is providing or implementing customer service system in Bangladesh? (excluding Grameenphone)

2) How a manager working in a profit making organization (multinationals or local private) in Bangladesh is using social media? (excluding Grameenphone)

3) What are the rewards and challenges of being a Bangladeshi manager in a profit making organization?

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Expert Solution

Answer to the first question:

  1. How a manager in a profit making organization (multinationals or local private) is providing or implementing customer service system in Bangladesh? (excluding Grameenphone)

The customer service quality in the developing countries can be really exasperating. The current regime of customer service system in Bangladesh for a profit making organization is to focus more on the person who is providing the customer service to end customer or end users. In developing countries the culture of service is generally missing and most of the time It is not understood well by the person who is providing the service to the customer and therefore it is ignored very easily. Therefore the focus of MNCs or profit making private organizations is to build the culture of service in the organization and train the customer service executive on different deliverables of good service level. The ignorance and deviation of the services are also regularized by the customer protection laws by the government of Bangladesh.
However in the present competitive environment in which business is operating every company wants to increase the customer base and retain the customers through exceptional level of service which moves on theses company on its own and does not warrant for the legal punishment to offer the best service to the customers. Even though service is not inevitable from the failure but the recovery strategy of the companies are to immediately correct the problem and restore the trust of customers.

keosha answered 1 year ago
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