The below email is written by Mr.Sunil Perera, a customer. He wants to make a complaint...

The below email is written by Mr.Sunil Perera, a customer. He wants to make a complaint
about a chocolate bar he purchased from the regional outlet in Maharagama. He is sending the
email to the production manager of the chocolate company Mrs. Ann Wijewardena. However,
it has been poorly written. Re-write the email in a style of formal writing.

To:
Bcc:
Cc:
Subject:
Hi Ann,
Complaint about a purchased product and poor service received.
I need to complaint about a chocolate bar and the poor service of the regional outlet of
Maharagama. I bought a bar of your “Dark Fantasy Delight” chocolate at my
neighbourhood from your regional outlet. It was a Monday and the date was on 15th July
2020. The chocolate bar was not in good condition. I want a proper answer and my money
back.
The chocolate bar I bought was all mouldy with little white specks in it. Of course, the
chocolate was on the shelf. Anyway, I unwrapped the wrapper and ate a piece, it was
absolutely disgusting and made me sick to my stomach. I went to the regional outlet and
told them about my incident, but nobody took me seriously. I showed them the chocolate
bar also. Yet, they didn’t do anything about it for a week now.
If you don’t give me my money or send me a reply back, I think that I’ll go to my lawyer
and have him start legal proceedings against you and your chocolate company.
Sometimes your manufacturers of chocolate bars think that you can get away with murder!
You’d better send me better solution.
I want an answer and I want it fast.
Sunil

Expert Solution

Manojponduru answered 1 year ago

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