Question

1.What is your belief in the importance of emotional component when dealing with conflict?

2. What are the benefits of third-party intervention by a manager among the employees he or she manages? What are the drawbacks?

3. Describe specific conflict situations in your work, or that you might anticipate when you become a manager, and discuss how you might intervene to help the parties resolve their issues......250 words....Minimum.

Answer 1

1. The emotional component is very important when dealing with a conflict because it helps in reducing a stressful situation and creating a sense of trust and awareness among the people. It has the ability to take conflict from an instinctive self-protection situation to a cooperative situation. The people involved in the conflict will not feel the need for it and they quickly move towards a resolution. The emotional component can quickly change the focus and help the people involved in the conflict analysis. The people will start looking for a reason and solution instead of going hard at each other.

2. The manager will have an unbiased approach and the people can trust his opinion easily. The manager will also know how to solve the problem quickly as he is aware of the nature of the employees in his team. The team member cannot continue to fight over an issue even after the manager getting involved. They will have to agree to a solution and try to find a win-win situation. Some of the drawbacks of the intervention would be the manager will get to know the personal aspects of the employees. The manager might develop a bias after the conflict has been resolved. The manager might start blaming the same people for every misunderstanding in the team.

3. Two employees fighting over the job they were supposed to complete is the most common conflict that happens in the workplace. An employee passing a bad comment on another employee just because he or she doesn't like a specific person. The employees getting involved in the work of someone and make decisions without their consent. These are the most common conflicts and the main solution to these problems are a good communication plan and a team building activity. These two will help the employees get to know each other very well and also coordinate well with each other. I will also put clear boundaries when it comes to personal choices and the work-related activities.