2. Give an example of a service experience in which you
participated, or witnessed, that was good or
excellent because of the presence of an
expert customer?. What did the customer say, or do,
to identify them as an expert consumer of the service? What
happened, or didn't happen, in the delivery of the service because
the consumer was an expert? How did the consumer's expertise impact
their perception of the service? How did the consumer's expertise
impact other customers...