In: Math
Agan Interior Design
provides home and office decorating assistance to its customers. In
normal operation, an...
Agan Interior Design
provides home and office decorating assistance to its customers. In
normal operation, an average of 2.7 customers arrive each hour. One
design consultant is available to answer customer questions and
make product recommendations. The consultant averages 10 minutes
with each customer.
- Compute the operating characteristics of the customer waiting
line, assuming Poisson arrivals and exponential service times. If
required, round your answers to four decimal places.
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Lq |
= |
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L |
= |
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Wq |
= hours |
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W |
= hours |
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Pw |
= |
- Service goals dictate that an arriving customer should not wait
for service more than an average of 6 minutes. Is this goal being
met? If not, what action do you recommend?
- If the consultant can reduce the average time spent per
customer to 9 minutes, what is the mean service rate? If required,
round your answer to one decimal place.
??? customer per hour
Will the service goal be met?