In: Operations Management
“Quality begins with the design of a product in accordance with the customer specification further it involved the established” Discuss why and give examples.
Quality of the goods the design of product which satisfy the customers also with accordance with the customer specifications. the operational management has to make decisions regarding the design of goods and services, and it is a significant decision that affects the performance. The manager needs to apply market research forecasting and trends, which would then positively affect customer satisfaction, and eventually, the performance. Quality management is one of the most significant decisions in operational management. Quality management would impact in improving the performance and operations of the organization. Quality decision includes the quality of both the product and the employees performance. If included debugging, innovation, and iterative testing through the user involvement, it would positively affect the performance and operations.
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