Question
In: Economics
APPLE STORE DIGITAL BUSINESS CASE This case reveals the genesis of the Apple Stores, a revolutionary...
APPLE STORE DIGITAL BUSINESS CASE
This case reveals the genesis of the Apple Stores, a revolutionary retail concept launched by Ron Johnson, Apple Computer's senior vice president of retail. In January 2002, Apple Computer was at the eve of one of the most stunning commercial successes ever known in consumer markets. The case details how the retail strategy emerged as a keystone of Apple's overall strategy to support the digital lifestyle of its customers. By analyzing the stores' most innovative elements will araise interesting issues in consumer behavior: the processes of consumer engagement, empowerment, and conversion to purchase. What benchmarck would you reccomned Ronh Jonshon use to evaluate the success Apple store? For instance: Store traffic (Store as a MUSEUM) 1 page please
Solutions
Expert Solution
I would make the following recommendations-
- Its essential to establish a baseline for your consumer satisfaction measures. From simple surveys to instruments including Net Promoter Score, its important to provide structure & objectivity to your measures. Obviously, there’s both an art & science to finding the apt measures and interpreting them and converting them into actions.
- Conceiving & delivering a consumer satisfaction survey is challenging for firms which lack a formal research operation. It’s incumbent upon the consumer service specialist to construct a clear, easy-to-utilize survey which measures the right features. Also, it is essential to assess the apt time and place to administer the survey. Each step in the process must be carefully considered or you run a risk of skewing the results.
- Several factors have an effect on consumer satisfaction & loyalty. A Key Driver Assessment tells you what’s most essential to your consumers and where to spend your funds to get the greatest augmentation in consumer satisfaction.
- Several firms have metrics they rely on to track their performance against the objectives of the organization & KPIs. However, only keeping score is not sufficient. You have to ascertain & manage the activities which drive the numbers.
- Benchmarking is the procedure of comparing your firm against other firms in your sector . You might compare your most successful rival's consumer processes & satisfaction to your own. Or, you might study a firm outside of your sector known for remarkable consumer service. Creating a benchmarking initiative is a vital element of measuring (and enhancing) your consumer satisfaction.
Rahul Sunny answered 1 year agoRelated Solutions
Lenow Drug Stores and Hall Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow Drug Stores and Hall Pharmaceuticals are competitors in
the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 10%
$
140,000
Debt @ 10%
$
280,000
Common stock, $10 par
280,000
Common stock, $10 par
140,000
Total
$
420,000
Total
$
420,000
Common shares
28,000
Common shares
14,000
a. Complete the following table given earnings
before interest and taxes of $18,000, $42,000, and $59,000. Assume
the tax rate...
Lenow Drug Stores and Hall Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow Drug Stores and Hall Pharmaceuticals are competitors in
the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 9%
$
70,000
Debt @ 9%
$
140,000
Common stock, $10 par
140,000
Common stock, $10 par
70,000
Total
$
210,000
Total
$
210,000
Common shares
14,000
Common shares
7,000
a. Complete the following table given earnings
before interest and taxes of $12,000, $18,900, and $52,000. Assume
the tax rate...
Lenow Drug Stores and Hall Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow Drug Stores and Hall Pharmaceuticals are competitors in
the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 8%
$
120,000
Debt @ 8%
$
240,000
Common stock, $10 par
240,000
Common stock, $10 par
120,000
Total
$
360,000
Total
$
360,000
Common shares
24,000
Common shares
12,000
Complete the following table given earnings before interest and
taxes of $16,000, $28,800, and $57,000. Assume the tax rate is...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors
in the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here. Lenow Hall Debt @
9% $ 190,000 Debt @ 9% $ 380,000 Common stock, $10 par 380,000
Common stock, $10 par 190,000 Total $ 570,000 Total $ 570,000
Common shares 38,000 Common shares 19,000
a. Complete the following table given earnings before interest
and taxes of $23,000, $51,300, and $64,000. Assume the tax rate...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors
in the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 9%
$
130,000
Debt @ 9%
$
260,000
Common stock, $10 par
260,000
Common stock, $10 par
130,000
Total
$
390,000
Total
$
390,000
Common shares
26,000
Common shares
13,000
a. Complete the following table given earnings
before interest and taxes of $17,000, $35,100, and $58,000. Assume
the tax rate...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors
in the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 10%
$
100,000
Debt @ 10%
$
200,000
Common stock, $10 par
200,000
Common stock, $10 par
100,000
Total
$
300,000
Total
$
300,000
Common shares
20,000
Common shares
10,000
a. Complete the following table given earnings
before interest and taxes of $20,000, $30,000, and $120,000. Assume
the tax rate...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors
in the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 9%
$
160,000
Debt @ 9%
$
320,000
Common stock, $10 par
320,000
Common stock, $10 par
160,000
Total
$
480,000
Total
$
480,000
Common shares
32,000
Common shares
16,000
a. Complete the following table given earnings
before interest and taxes of $20,000, $43,200, and $61,000. Assume
the tax rate...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors
in the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 8%
$
300,000
Debt @ 8%
$
600,000
Common stock, $10 par
600,000
Common stock, $10 par
300,000
Total
$
900,000
Total
$
900,000
Common shares
60,000
Common shares
30,000
a. Complete the following table given earnings
before interest and taxes of $34,000, $72,000, and $89,000. Assume
the tax rate...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors in the discount drug chain store business. The...
Lenow’s Drug Stores and Hall’s Pharmaceuticals are competitors
in the discount drug chain store business. The separate capital
structures for Lenow and Hall are presented here.
Lenow
Hall
Debt @ 10%
$
110,000
Debt @ 10%
$
220,000
Common stock, $10 par
220,000
Common stock, $10 par
110,000
Total
$
330,000
Total
$
330,000
Common shares
22,000
Common shares
11,000
a. Complete the following table given earnings
before interest and taxes of $15,000, $33,000, and $56,000. Assume
the tax rate...
SOA Case Study: Retail company, shopOnline, with an online web store and 900 retail stores, has...
SOA Case Study: Retail company, shopOnline, with an online web
store and 900 retail stores, has the following characteristics: •
Strategic objective: become the most profitable retailer in the
industry through aggressive growth with minimal risk • Delivering a
unique, seamless, cross channel experience. • Being the first to
offer popular products that match customer desires. • Capabilities
needed according to Business Process Analysis: – share consistent
product information across multiple channels. – quickly and
accurately incorporate new products. –...
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