Question

In: Statistics and Probability

A restaurant has terrible on-line ratings. The manager tabulates the complaints mentioned in the reviews. These...

A restaurant has terrible on-line ratings. The manager tabulates the complaints mentioned in the reviews. These are the 10 complaints; create a Pareto analysis of the data using Minitab.

Complaint

Count

Parking Difficult

49

Small Portions

6

Wait time

156

No Atmosphere

3

Food is Cold

9

Not Clean

2

Unfriendly Staff

46

Overpriced

131

Too Noisy

9

Limited Menu

1

Solutions

Expert Solution

orchestra answered 2 years ago
Next > < Previous

Related Solutions

Bad On-line Reviews: Dr. Hart, a cardiologist, has recently received some negative on-line reviews on the...
Bad On-line Reviews: Dr. Hart, a cardiologist, has recently received some negative on-line reviews on the review site “RATE your DR”. One review stated: “Dr. Hart is rude, incompetent and suffers from the god complex. I would NOT recommend him! – Sally” Another review read: “Dr. Hart missed diagnosing my husband’s serious heart condition. He is incompetent—and has the personality of a paper cup! – Susie” Both reviewers gave him 1 out of 5 stars. Dr. Hart is embarrassed and...
Consumer Reports posts reviews and ratings of a variety of products on its website. The following...
Consumer Reports posts reviews and ratings of a variety of products on its website. The following is a sample of 20 speaker systems and their ratings. The ratings are on a scale of 1 to 5, with 5 being best. Speaker                                        Rating                     Speaker                             Rating Infinity Kappa. 6.1                       4.00                ACI Sapphire III                         4.67 Allison One                                 4.12                Bose 501 Series                         2.14 Cambridge Ensemble II                3.82                DCM KY-212                             4.09 Dynaudio Contour 1.3                 4.00                Eosone RSF 1000                       4.17 Hsu Rsch. HRSW 12V                   4.56                Joseph Audio RM7 si                 4.88 Legacy Audio Focus                     4.32                Martin Logan Aerius                  4.26 Mission 73Ii                                4.33                Omni Audio SA 12.3                  2.32 PSB 400i                                     4.50                Polk Audio RT...
A manager believes his restaurant follows infinite waiting line system. He has five servers, the customer...
A manager believes his restaurant follows infinite waiting line system. He has five servers, the customer arrival rate is 6 per hour, and the serving takes 20 minutes in average. a. Determine the average number of customers waiting for service. b. Compute the utilization of the system. c. Compute the average time in the restaurant in minute. d. compute the average number of customers in the restaurant. e. Determine the average waiting time in line in minutes if just three...
Think about your favorite restaurant or fast-food restaurant. The general manager of that restaurant has hired...
Think about your favorite restaurant or fast-food restaurant. The general manager of that restaurant has hired you to help classify all the costs that are involved in running the restaurant and keeping the customers satisfied. Think about its business operations as you answer the following questions. Describe all business activities from the time a customer arrives to the time that customer departs. List all costs you can identify with the separate activities described in question 1. Classify each cost from...
As part of the quarterly reviews, the manager of a retail store analyzes the quality of...
As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected data on 100 customers who visited the store; see the attached Excel file: ServiceQuality. Using XLMiner Platform > Cluster,...
As part of the quarterly reviews, the manager of a retail store analyzes the quality of...
As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected data on 100 customers who visited the store; see the attached Excel file: ServiceQuality. Using Data Mining > Cluster,...
A customer service manager at a retail clothing store has collected numerous customer complaints from the...
A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. en mensen e n de les emociona com a refer torse This is most closely related to the tool of TQM. A. scatter diagram B. histogram C. process control chart D. quality loss function E. cause-and-effect...
A manager of a pizza restaurant has changed the​ restaurant's delivery process in an effort to...
A manager of a pizza restaurant has changed the​ restaurant's delivery process in an effort to reduce the mean time between the order and completion of delivery from the current 25 minutes. A sample of 36 orders using the new delivery process yields a sample mean of 22.1 minutes and a sample standard deviation of 5 minutes. Complete parts​ (a) through​ (d) below. a. Using the critical value​ approach, at the 0.05 level of​ significance, is there evidence that the...
A manager of a pizza restaurant has changed the​ restaurant's delivery process in an effort to...
A manager of a pizza restaurant has changed the​ restaurant's delivery process in an effort to reduce the mean time between the order and completion of delivery from the current 30 minutes. A sample of 49 orders using the new delivery process yields a sample mean of 27.7 minutes and a sample standard deviation of 6 minutes. a.) Using the critical value​ approach, at the 0.05 level of​ significance, is there evidence that the population mean delivery time has been...
Business Analytics, Assignment on Clustering As part of the quarterly reviews, the manager of a retail...
Business Analytics, Assignment on Clustering As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected data on 100 customers who visited the store; see the attached Excel file: ServiceQuality....
ADVERTISEMENT
Subjects
ADVERTISEMENT
Latest Questions
ADVERTISEMENT