A customer service manager at a retail clothing store has collected numerous customer complaints from the...

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. en mensen e n de les emociona com a refer torse

This is most closely related to the tool of TQM.

A. scatter diagram

B. histogram

C. process control chart

D. quality loss function

E. cause-and-effect diagram

Expert Solution

cause and effect diagram

This is a part of the total quality management where A cause and effect diagram examines why something happened or might happen by organizing potential causes into smaller categories

Amanda K answered 3 years ago

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A customer service manager at a retail clothing store has collected numerous customer complaints from the...

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