Question

Suppose you work in an organization that creates web pages for clients. You have been tasked with creating a KM program to make the process more efficient. Describe, in detail, how you would measure its effectiveness. Be sure to include examples to support your response.

Answer 1

Answer:

In organization that creates web pages for clients creating of KM program and measure its effectiveness is explained as follows:

In any organisation,

effective communication plan include the following components:

1.Encoding

2. Medium of Transmission

3. Decoding

4. Feedback

Explanation;

1.Encoding:

Encoding means when words, ideas, symbols are used to convey message and create a sentence to process communication further is called encoding.

Example:

When you encode a letter to send to someone we use written words to create a message that sent to receiver.

2.Medium of Transmission:

The medium we choose in nowadays for communication is internet.

We mostly use oral channel to convey the message but in modern world we use visual channel to convey a message.

Example:

Telephone, cellphone.

3.Decoding:

Decoding is process in which receiver decode the message through his brain.

Words and symbols being interpreting in minds and proper meaning understated.

Example:

Reading the mail or message can be regarded as decoding.

4.Feedback:

when receiver acknowledge the message to sender that he has received the message is being called feedback and it is most important as it confirms that message has been sent to right people.

Example:

When we reply to anyone's text message it is called feedback.