Question

Consider each of the following scenarios and think what you would you do in each situation:

Scenario 1

Blackburn Holdings is an IT organization of 50 workers. As manager you are required to organize training and ongoing support for all employees about current privacy legislation   related to the IT industry.

Scenario 2

United Healthcare is a health care provider with over 1,500 workers on four different sites. It has introduced a new detailed email policy for all workers. As manager, it is your responsibility to introduce and implement this policy.

Read the two scenarios above, answer the following -

1. What are the training objectives?
2. What training methods would you suggest?
3. What methods/tools would you use to monitor and evaluate the training?

Answer 1

I)-As manager Key Objectives of Training:

1) Increase Motivation and Engagement-The main purpose of training is to ensure that all employees have the technical skills needed to perform the job efficiently.

2) Upskill Employees.

3) Make them understanding of their roles.

4) Develop good judgement.

II) Training methods -

1) Classroom-Based Training Programs

2) Interactive Training

3) On-The-Job Training

4)  Social Learning

5) Online Training

III) Methods/tools use to monitor and evaluate the training -

1) Client satisfaction and participant reaction.

2) Knowledge acquisition.

3) Behavioural application.

4) Measurable business improvement.