In: Operations Management
Explain how HR supports the business to maintain performance through business planning and change management (AC3.1) (approx 500 words)
This module covers the various aspects of change management and
senior management roles, as well as CEOs in the upper echelons and
the role of employees at all levels in the lower echelons. This
article discusses the role that “function support” plays in an
organization in facilitating change. In particular, it examines the
role that the HR department can play in supporting and bringing
about change.
Before we begin with the specifics of how human resources can
facilitate change, we need to remember that change management is
paramount to people and their ability to adapt to change. Since
then, the Human Resources Department has been recruiting, training
and supervising the work of employees. It plays an important role
in any change manager. There are different aspects of human
resources that can play an important role and we will examine
them.
The HR department must ensure that employees are encouraged to
implement the change and participate in the change management
program. For this to happen, they need to hire the right people who
can think outside the box and can bring new perspectives to the
table.
Companies like Yahoo and Intel are looking for people who can think
non-linearly and in a non-traditional way. When people are properly
selected, they must be encouraged and guided to act as "agents of
change." This is a key element of a successful change management
strategy, and it is there that the HR department plays a key role.
Many companies have separate roles for human resource managers, who
are responsible for mentoring and nurturing talent. Some examples
are Fidelity and IBM, which have appointed human managers who are
separate from network administrators, and therefore their primary
responsibility is to ensure that employees are empowered and have
the right to report on them. In the prescribed manner.
The point here is that the HR department should be encouraged to
find people who can act as catalysts for change and who can
motivate other employees to participate in change initiatives.
Because the HR department is staffed by people with degrees,
personalities, entities and personalities attracting their help to
change management is a key element in a change management strategy
in general.
Big companies have great leaders, and great leaders are "activated"
and "energized" by a highly supportive environment that nurtures
and rewards talent. The final aspect of salary and recognition is
the last element in a successful change management plan, and if
employees who are actively involved in the change initiative
receive appropriate rewards and are adequately recognized, they
There is an added incentive to pursue change initiatives.
In sum, human resources should be seen as more of a function than a
support function, and instead seen as an integral part of change
management strategies within an organization. Companies like TATA
Group and Infosys are very successful in managing change because
their employee policies are convenient for employees and focus on
getting the best out of their employees.