Question

Explain how operations management supports the Quality Assurance process?

Answer 1

Explain how operations management supports the Quality Assurance process?

Quality Assurance is a system for customers to evaluate the performance, service, and quality of a product against a standard or specified requirement. These are planned and systematic activities implemented within the quality system to ensure that the product or service will meet the requirements for quality.

Quality Assurance is a way to prevent mistakes or defects in manufactured products and avoid problems when providing solutions or services to customers. The defect is not the best way to manage quality in the first place, and it starts with operations management. To do this, companies are finding that they need to divert all their attention from how the process responsible for the defect is causing the defect.

Quality Assurance process includes these steps:

• Plan
• Do
• Check
• Act

Quality assurance depends on the quality control of the organization and quality control relies on the use of operations management tools and techniques to control the quality of the products. Such tools are:

• Flow charts
• Affinity Diagrams
• Control Charts
• Check Sheets
• Arrow Diagram etc.

Some of the Activities of Quality Assurance includes:

• Planning
• Data Collection
• Quality Control
• Documentation
• Evaluation
• Reporting Activities

We can only achieve higher quality level products at very low costs through efficient operations management processes. So organizations are using best practices in their management processes for better operations every day. The operations function is to produce the goods or service in the right quantity, at the right time, at the right quality and at the right price to meet customer demands. Operations managers are only responsible for the production of goods and services efficiently. That's how operations management supports the Quality Assurance process.