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In: Operations Management

Please give detail explain of SWOP analysis base on United States Postal Services(USPS) on Strengths, Weaknesses,...

Please give detail explain of SWOP analysis base on United States Postal Services(USPS) on Strengths, Weaknesses, Opportunities and Threats.

Solutions

Expert Solution

Strengths

Weaknesses

  • Trusted brand and customer loyalty
  • Third largest civilian employer in the U.S.
  • Reduced employee work hours to reflect mail volume.
  • Delivers 40% of the world's mail
  • Largest operator of a single fleet in the world.
  • Owes intellectual properties.
  • The only delivery service to reach every single American home and business.
  • Heavily union based ( no control over employees)
  • Mandated retiree health benefits payments.
  • Has a Board of Governors that has responsibilities comparable to a board of a publicly held corporation.
  • Employee compensation & benefits account for over 70% of revenues.

Opportunities

Threats

  • Increase marketing to capitalize on improved services and update existing ones.
  • upgrade systems to track every package
  • Establish partnerships for drop off services at different locations.
  • Improve customer service.
  • Remodify health and retirement benefit plans.
  • Economic recession (Loss of jobs and business closures).
  • Increased use of email, texting, internet and other electronic communications.
  • FedEx and UPS tracking systems.
  • Increased transportation and fuel costs.

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