Question

The goals of this class are to insure that you have learned the following Student Learning Outcomes (SLOs). Please explain what you did in this class that would demonstrate what you have learned.

Use complete sentences, checked for grammar and spelling. About a half page of double-spaced (12 pt) narrative per item is sufficient. Start each section with the number and SLO listed as follows:

Use current technology such as the internet to research information, integrate data, and compose specialized documents used by management for decision making and problem solving.

Use software tools (e.g., Microsoft Word, Excel, and PowerPoint) to produce, edit, and revise professional quality business communications (e.g., letters, memos, presentations, and emails) that address a variety of business situations.

Differentiate the purpose for various communication channels, identify the components of the communication process, and explain the associated barriers to effective listening.

Prepare a business report that integrates data from multiple sources and tools to illustrate and emphasize key information.

Create and deliver virtual presentations using technology and visual support tools and material.

Answer 1

In business setting communication can be divided in there broader categories, including: verbal communication which involves listening a person to understand the meaning of a message, written communication where a message is read, and nonverbal communication which constitute of observing a person and inferring meaning based on that.

Verbal Communication

Verbal communications in business happen over the telephone or in person. The message is delivered by medium of oral form. One of recent development in verbal communication style is storytelling. By various research it has been shown that storytelling is an effective form of verbal communication. It helps important organizational function to construct common understanding for employees within the organization. Stories can be linked to mission and vision of the organization by helping in clarification of key shared values of the organization and also show how to effectively carry out in typical business tasks within an organization. Usually verbal communication is synchronous i.e. the sender and receiver both send and receive message on real time.

Written Communication

In opposite to oral verbal communications, written business communications are formed using printed messages. Some of the examples of written communications are business guidelines, memos, proposals, standard operating procedures, e-mails, letters, concept notes, training manuals, policies, etc. They may be printed on physical paper or in digital format which appear on the screen. Written communication is mostly asynchronous in nature meaning the sender and the receiver don’t has to be deliver message on real time manner. For example written a message can be read by the receiver at any time. Written communication also can be preserved and accessed more efficiently for compliance or for future reference.

Nonverbal Communication

Nonverbal communication is most ignored type of business communication as it not depend on what people say but it’s depend on what people don’t say. Thus making it very critical part of any business communication because what people don’t say is more important for the honest communication. Nonverbal communication mostly depends on facial expressions, gestures, body language, postures, eye gaze, etc.