Describe an example of a communication and collaboration technology you learnt in Professional skills and management....

Describe an example of a communication and collaboration technology you learnt in Professional skills and management. Briefly explain how your selection could be used in an organisation (1 mark).

Solutions

Expert Solution

E-CRM or electronic customer relationship management can be seen as the different CRM functions and activities which are performed by using the internet or net environment for example, intranet, extranet and internet. It mainly deals with the different types of relationship management with the customers by using information technology.

Features;- It facilitates the following features:

Online catalogue
Online order processing
Online order configurability
Lead capture and profiling
Conducting online surveys
e-mail marketing
Derived by data warehouses
Facilitate real time access to customer information and their profiles.

	CRM	E-CRM
Customer Contact	Customers are contacted through conventional methods such as stores, fax, telephones	Apart from telephone, customers a re contacted via internet tools
System interface	Mainly use back-end application such as ERP	It is mainly formulated for front end applications and it interacts with the back end applications
System overhead	It is the requirement to write these application on each new location or machine	It is not required in this
Customization of information	Not possible	It is possible

Six E’s of ECRM are as below:-

Electronic channels

Enterprise

Empowerment

Economics

Evaluation

External infomration

keosha answered 1 year ago

Next > < Previous

Related Solutions

3. Provide an example of using your teamwork skills and interpersonal skills in the professional skills...

3. Provide an example of using your teamwork skills and interpersonal skills in the professional skills and management. Provide specific examples for each skill set.

Elaborate on the relationship-building skills and inter-professional communication skills that apply and working towards meeting the...

Elaborate on the relationship-building skills and inter-professional communication skills that apply and working towards meeting the Electronic Health Record Implementation plan to the hospital.

Describe how computer systems facilitate communication and collaboration in an enterprise

Reflect on what ethics for finance has taught you and the skills you have learnt from...

Reflect on what ethics for finance has taught you and the skills you have learnt from it and what more you still need to learn.

how can technology affect our communication in a professional, academic, and personal? Also, do you use...

how can technology affect our communication in a professional, academic, and personal? Also, do you use online technolgy more or prefer old media like phone, written letter, or face-to-face communcation?

Describe a situation in which you had to use your communication skills in presenting complex information....

Describe a situation in which you had to use your communication skills in presenting complex information. How did you determine whether your message was received?

Project Communication Management is of utmost importance in the modern age with an array of technology...

Project Communication Management is of utmost importance in the modern age with an array of technology tools available for use in projects. You may have had several experiences of projects suffering due to poor communication and documentation. Evaluate the importance of a good document management system for a project and explain 5 key strategies you would have as a project engineer to better control project documentation and communication.

Management Responsibilities Discuss and describe some skills and competencies that you think are important to managers...

Management Responsibilities Discuss and describe some skills and competencies that you think are important to managers working in today’s world, characterized by generational differences, today’s workplace culture, technology, and sudden changes or threats from the environment. Describe some skills and competencies that you think are important to managers working in these conditions.

why are communication, time management,problem solving and organizational skills important in a business administration career?

Project Management Question Review and analyze a recent example of communication you received at your workplace....

Project Management Question Review and analyze a recent example of communication you received at your workplace. Identify the components of communication (stimulus, filter, message, medium and destination). Discuss any examples of “noise” and/or verbal/non-verbal barriers. Discuss whether you felt the sender used an appropriate channel of communication and why.

Subjects