Question

You are a subject matter consultant brought on by an operationally struggling, medium sized community hospital in rural Nebraska. The hospital wants a comprehensive strategic plan to help it better engage and satisfy the needs and wants of its patients and other stakeholders, attract accomplished practitioners and be more competitive with nearby other hospitals. Before you can make any recommendations, you need to understand where the hospital stands and where it wants to go. Choose the answer that indicates the correct step of the strategic process. The Chief Executive Officer, Chief Financil officer, Chief Operating Officer and board of directors reorganize the facilities to create space for integrated medical groups that will provide pre-services, actual services, and post services.

Value statement

Compettion

Action plan

Organization-wide strategy

Vision statement

Answer 1

Vision Statement:

Successfully implement the plan to ensure quality of healthcare facilities to Nebraska and nearby area. These services will be provided at affordable prices to people.

Organization wide strategy:

To improve the productivity and efficiency of organization.

To improve the patient healthcare facilities.

Organization will focus on safety of patients.

Medical excellence through joint venture with other medicare.

To provide world class facilities to patients.

Action Plan:

Standardize the communication between sender and receiver or other medicare units to improve the facilities.

Provide necessary training to staff members to improve quality of service.

Define each employee roles and responsibility by process mapping.

Develope a plan to sustain continious improvement.

Value Statement:

Excellence in work.

Trust

Team work

Community Relationship

Efficiency

Competition:

To achieve the highest market share among all competitor hospitals.

To maintain the quality level compare to other hospitals.

Take an advantage of specilization (core competency) to enhance the R&D capability.

Service deliver at lower cost